Customer services books

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing...  Read More >>

Through entertaining business-life stories, Tobe and Pruitt reveal how to awaken the giant within. Learn to: -Learn...  Read More >>

Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes...  Read More >>

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Call centres have become the crucial front line for managing customer relationships. This book covers a range of...  Read More >>

New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach...  Read More >>

New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach...  Read More >>

This book is based on a compilation of Dorothy Tuma's weekly articles on customer service, published in Uganda's...  Read More >>

Client Centric Sets the groundwork for entrepreneurs, sales, and service professionals to systemize and expand...  Read More >>

Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's...  Read More >>

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Dieses Buch zeigt, wie mit zentralen Wertsteuerungsinstrumenten die Profitabilität und Haltbarkeit der Kundenbeziehung...  Read More >>

"Happy Customers Faster Cash China edition is a practical book about effective communication in Credit Management,...  Read More >>

"From the team at Expert Toolkit comes the Customer Guru Expert Bundle with everything you need to be a leader,...  Read More >>

The revised, updated and expanded second edition! Delivering outstanding customer service really is common sense....  Read More >>

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides...  Read More >>

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Founded in 1938 as a Midwest mail order company supplying replacement tractor parts, Tractor Supply Company (NASDAQ:...  Read More >>

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Loyal employees attract loyal customers. Companies must adapt to evolving expectations and engage their employees...  Read More >>

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech....  Read More >>

Examines various important scenarios that a customer service representative is likely to encounter and shows how...  Read More >>

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact...  Read More >>