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Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes... Read More >>
Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A... Read More >>
Trust is the most basic quality at the heart of every relationship. We understand it naturally and our inner alarms... Read More >>
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From one of the world's leading sales training firms comes the proven solution to today's greatest challenge in... Read More >>
Loyal employees attract loyal customers. Companies must adapt to evolving expectations and engage their employees... Read More >>
This book provides a synthesis of research perspectives on customer engagement through a collection of chapters... Read More >>
The Customer Is Always Right! Unless... The Clueless Customer's Handbook for Beginning-to-End Shopping Etiquette... Read More >>
... 'E impossivel ser feliz sozinho', endossaria o poeta. O que nem so poetas diriam e que cada um de nos, seja... Read More >>
Service Certainty is your guide to revolutionizing your approach to customer service from the inside out. If you... Read More >>
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing... Read More >>
Through entertaining business-life stories, Tobe and Pruitt reveal how to awaken the giant within. Learn to: -Learn... Read More >>
Call centres have become the crucial front line for managing customer relationships. This book covers a range of... Read More >>
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach... Read More >>