The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Author:   Madeline Bodin ,  Keith Dawson
Publisher:   Taylor & Francis Ltd
Edition:   3rd edition
ISBN:  

9781138412330


Pages:   232
Publication Date:   21 August 2017
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions


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Overview

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Full Product Details

Author:   Madeline Bodin ,  Keith Dawson
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
Edition:   3rd edition
Weight:   0.453kg
ISBN:  

9781138412330


ISBN 10:   1138412333
Pages:   232
Publication Date:   21 August 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

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