Customer services books

Only half of new businesses will celebrate their 5-year anniversary. Vitamin C3 contains 52 easy to implement ideas...  Read More >>

Demonstrating the potential of building strong brands in the energy sector, this book explores the challenges of...  Read More >>

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How to master irate customers, unsupportive management, outdated computer systems & ENJOY your job! Find out how...  Read More >>

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in...  Read More >>

Think about the influence you have today. You significantly influence your spouse and your children. You influence...  Read More >>

From one of the world’s leading sales training firms comes the proven solution to today’s greatest challenge in...  Read More >>

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Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes...  Read More >>

When a business owner focuses on people rather than profit, everyone profits. This story is inspirational in demonstrating...  Read More >>

For most people, automobiles are the most expensive product they will purchase, apart from a home. With so much...  Read More >>

Customer Service Theory shatters the barrier between the consumer and Customer Service Professional. Each segment...  Read More >>

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This volume presents the full proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress...  Read More >>

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking...  Read More >>

"The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But...  Read More >>

This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective,...  Read More >>

Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes...  Read More >>

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking...  Read More >>

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks...  Read More >>

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks...  Read More >>

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks...  Read More >>

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking...  Read More >>

It's a tough time to be a bank. Banks were once associated with ""It's a Wonderful Life."" Now it's ""The Big Short""...  Read More >>