Overview

How to master irate customers, unsupportive management, outdated computer systems & ENJOY your job! Find out how to amaze those around you and most of all YOURSELF by tuning in to the wisdom, discipline and techniques used by Customer Service Hotshots - even if you have never worked at a call center before. Customer Service Call Center Hotshots offers you a powerful method to satisfy customers and overcome a chaotic work environments. For over 20 years, I worked in the customer service trenches at well-known companies, including Select Portfolio Servicing, EverHome Mortgage and Bank of America. That's where I picked up the habits of exceptional performers and now reveal insights on how to: - Control your temper; stop getting frustrated - Connect effectively with difficult people - Resolve demanding situations - Create workarounds that get results - Increase customer retention and profits Customer Service Call Center Hotshots is your definitive guide for mastering the customer service role at any organization. Unearth the winning course of actions that you didn't know were possible and the problem-solving powers that you have within you. Become a call center HOTSHOT today.

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