Overview

Customer Service Theory shatters the barrier between the consumer and Customer Service Professional. Each segment contains a life lesson that will demonstrate how to interpret customer needs and maximize emotional impact upon service delivery. This book is a pill that will give you timeless lessons in one easy to swallow dose.

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9781544704074

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Jeremy Zuber is a Customer Service Professional, who after 15 years in the industry, discovered that there is insufficient training on human engineering for both new and seasoned hotel professionals. Starting as a Bellman in a luxury lodge in the Pacific Northwest, he began to find there were various principles that remained untaught in schools and professional organizations worldwide. As his career began to spin with the tradewinds of the Caribbean, the puzzle began to complete itself. Now a seasoned Hotel Pro, the author continues to share his deepest discoveries and personal secrets to create joy for his customers and happiness for himself.

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