Overview

"From the team at Expert Toolkit comes the Customer Guru Expert Bundle with everything you need to be a leader, innovator, advocate and value creator for the customer.This Expert Toolkit Bundle contains 10 customer-focused tools - combined into a single package for anyone wanting to be a Guru in Customer Value and Experience. These are the tools and techniques used by experts and built by experts. Here's what you will get: - The Essentials of SIPOC Modelling- Guide to the 5 Whys Method- Guide to the Voice of the Customer Method- Guide to Customer Requirements Engineering- Introduction to Kano Analysis- Step by Step Guide to House of Quality- Guide to Hypotheses-based Analysis- How to be a Great Facilitator- Brown Paper Process Mapping- Mastering Customer Value AnalysisWith these tools and knowledge you will be able to lead any organization towards a path of delivering more value to customers and a better customer experience more consistently. In an age when customer expectations are increasing and preferences are changing, organizations are scrambling to do better - they are looking for Customer Gurus to help them get there.This book contains over 170 content-rich pages of methods, guides, tools in a professionally bound glossy 8.5"" by 11"" book.Other titles from the team at Expert Toolkit include the Business Consulting Basics Mega Bundle, Business Improvement Champion Bundle and the Master Change Practitioner."

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9781976115820

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