Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Author:   Stephen Coscia
Publisher:   Taylor & Francis Ltd
Edition:   5th edition
ISBN:  

9781138412224


Pages:   144
Publication Date:   27 July 2017
Format:   Hardback
Availability:   In Print   Availability explained
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone


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Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Full Product Details

Author:   Stephen Coscia
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
Edition:   5th edition
Weight:   0.453kg
ISBN:  

9781138412224


ISBN 10:   1138412228
Pages:   144
Publication Date:   27 July 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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