Customer services books

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business...  Read More >>

When you think about it, our entire lives revolve around selling. Whether we sell as part of our business, serve...  Read More >>

When you think about it, our entire lives revolve around selling. Whether we sell as part of our business, serve...  Read More >>

First edition copyright 2011. Formerly titled Wharton executive education customer centricity essentials.  Read More >>

The Venterra Experience book offers a look inside the daily life and culture of Venterra Realty's residents and...  Read More >>

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve...  Read More >>

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve...  Read More >>

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve...  Read More >>

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners...  Read More >>

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners...  Read More >>

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners...  Read More >>

"کتاب حاوی 5 فصل است. فصل اول، تعریفهایی دارد از مشتری کیست؟ مشتری شاکی چگونه رفتار می-کند؟ و چرا باید با افراد...  Read More >>

Keep Your Customers combines leadership, strategies, and tactics to help companies keep and grow their customers...  Read More >>

Digitalization is the greatest change project that we have ever known, and data is circulating in unimaginable quantities...  Read More >>

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful...  Read More >>

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful...  Read More >>

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful...  Read More >>

Tout allait bien jusqu'a present, vous aviez pris les bonnes decisions, le business tournait bien, et tout a coup,...  Read More >>

With the rise of virtual reality, augmented reality, the internet of things and more, customers are more engaged,...  Read More >>

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"What drives customer success?Technology, processes, or the people involved? Customer success as an orchestrated...  Read More >>

La palabra Agile se usa mucho en los círculos de desarrollo de software, pero ¿qué implica exactamente? Probablemente...  Read More >>

La palabra Agile se usa mucho en los círculos de desarrollo de software, pero ¿qué implica exactamente? Probablemente...  Read More >>

The parameters of what constitutes successful marketing are shifting. In today's increasingly competitive, global...  Read More >>

This book analyses the impact of web design parameters on user experience and the behaviour of website users.  Read More >>