Customer services books

This book gathers a selection of refereed papers presented at the 8th International Conference on Kansei Engineering...  Read More >>

This book presents the Recommender System for Improving Customer Loyalty. The data mining techniques employed in...  Read More >>

Are you looking for a guide to understanding customer needs, customer service skills and best practices for employees?...  Read More >>

Raving Patients is the playbook for using reputation marketing to a steady flow of new dental patients who come...  Read More >>

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Business-to-consumer (B2C) and consumer-to-consumer (C2C) e-commerce transactions, including social commerce, are...  Read More >>

Business-to-consumer (B2C) and consumer-to-consumer (C2C) e-commerce transactions, including social commerce, are...  Read More >>

24 international CX professionals share their current best-thinking, strategies and insights for achieving impact...  Read More >>

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Whether you're new to a client-facing role or want to hone your skills, A Dragon Walks into a Meeting presents valuable...  Read More >>

Do you want to earn up to a 105225% annual return on your money by two trades per day on National Security Group,...  Read More >>

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Do you want to earn up to a 28580% annual return on your money by two trades per day on Chart Industries, Inc. GTLS...  Read More >>

Inc. columnist and Inc. 5000 business coach Peter Kozodoy shows how business leaders of all sizes and industries...  Read More >>

'... a recipe for a hugely (not mildly but hugely) successful business.' 'If there were a Michelin star for recipes...  Read More >>

'... a recipe for a hugely (not mildly but hugely) successful business.' 'If there were a Michelin star for recipes...  Read More >>

Los introvertidos no solo pueden ser vendedores; pueden ser vendedores increíbles, ¡sin cambiar quiénes son!  Read More >>

"If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated...  Read More >>

NO CULPES A LOS PAJAROS CODIGOS, CLAVES Y SECRETOS DEL EXITO DE OTROSEn un mundo tan competitivo y obsesionado con...  Read More >>

This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering...  Read More >>

Discusses and strategizes the latest technologies and innovations and their integration, implementation, and use...  Read More >>

An introverted salesperson? Isn't that an oxymoron?  Read More >>