Customer services books

An introverted salesperson? Isn't that an oxymoron?  Read More >>

Even in this age of do not call lists and voicemail jail, more and more companies are setting up call centers to...  Read More >>

Even in this age of do not call lists and voicemail jail, more and more companies are setting up call centers to...  Read More >>

Even in this age of do not call lists and voicemail jail, more and more companies are setting up call centers to...  Read More >>

This proceedings volume explores marketing opportunities and challenges that exist in the current, fast-changing...  Read More >>

DON'T GET LEFT BEHIND! The insurance industry is going through a revolution, but too many carriers, brokers, agents,...  Read More >>

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated...  Read More >>

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated...  Read More >>

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated...  Read More >>

This book is a collection of research on the methods and applications of customer journeys, omnichannel retailing,...  Read More >>

A must-read for sales reps, managers, and professional-services execs looking to do right by loyal customers--and...  Read More >>

A must-read for sales reps, managers, and professional-services execs looking to do right by loyal customers--and...  Read More >>

We live in an age of unparalleled opportunity for innovation. We're building more products than ever before, but...  Read More >>

We live in an age of unparalleled opportunity for innovation. We're building more products than ever before, but...  Read More >>

We live in an age of unparalleled opportunity for innovation. We're building more products than ever before, but...  Read More >>

Guide for restaurants to develop written worksite-specific COVID-19 reopening plans.  Read More >>

This document argues that institutions can go a step farther and create more value with the Chief Cultural Officer...  Read More >>

"Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever....  Read More >>

Social media is simply good old fashioned, high quality customer service that is more efficiently delivered and...  Read More >>

Social media is simply good old fashioned, high quality customer service that is more efficiently delivered and...  Read More >>

Social media is simply good old fashioned, high quality customer service that is more efficiently delivered and...  Read More >>

"""Would you recommend this company to your friends and colleagues?"" That question, based on Fred Reichheld's The...  Read More >>

"""Would you recommend this company to your friends and colleagues?"" That question, based on Fred Reichheld's The...  Read More >>

This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees...  Read More >>

This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees...  Read More >>