Overview

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. ● Shows leaders how their digital implementations will make them more Amazon-like ● Helps you deliver recurring revenue ● Shows you how to embrace customer retention ● Demonstrates the importance of ""churning"" less Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.

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Author Information

Nick Mehta is CEO of Gainsight, a leading customer success company, and the bestselling coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Allison Pickens has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford. Chloe Cannon is an award-winning SAG-AFTRA audiobook narrator based in the Mid-Hudson Valley region of New York. Narration initially seized her interest when reading aloud to local visually-impaired seniors, who informed her that she sounded ""just like their audiobooks!"" Over 200 audiobooks in every genre later, she has honed that craft, and her ""shapeshifting"" voice provides depth to each character within a story. AudioFile magazine has awarded her the Earphones Award, and has reviewed her narration: ""Cannon sounds so authentic that it's impossible not to be moved.""

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