Customer services books

5023 books were found.

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey

Managing Customer Experiences in an Omnichannel World:...
Author: Taşkın Dirsehan (Marmara University, Turkey) ISBN: 9781800433892 Format: Hardback	$308.85
Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and... Read More >>

Second-Hand Luxus in Deutschland: Eine multidimensionale Erfassung des Kaufverhaltens

Second-Hand Luxus in Deutschland: Eine multidimensionale...
Author: Pirie Grützmacher ISBN: 9783658320669 Format: Paperback	$103.47
Dabei wird ein breites Spektrum der konsumrelevanten Entscheidungsprozesse in der Vorkauf-, Kauf- und Konsum-/Nachkaufphase... Read More >>

Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications

Designing and Delivering Superior Customer Value: Concepts,...
Author: Art Weinstein (Nova Southeastern University, Fort Lauderdale, Florida, USA) , William C. Johnson ISBN: 9780367230197 Format: Paperback	$120.00
First Published in 1999, this book stresses the service aspects of an organization - especially customer service,... Read More >>

Administrador De Eventos: Mas De Veinte Anos De Reuniones Exitosas. Algunos Consejos Para Dominar La Gestion De Convenciones En Cinco Dias.

Administrador De Eventos: Mas De Veinte Anos De Reuniones...
Author: Daniela Liccardo ISBN: 9781914016516 Format: Paperback	$51.72
?Quieres organizar una reunion perfecta para una empresa o una boda inolvidable para tu cliente? Quieres cumplir... Read More >>

Administrador De Eventos: Mas De Veinte Anos De Reuniones Exitosas. Algunos Consejos Para Dominar La Gestion De Convenciones En Cinco Dias.

Administrador De Eventos: Mas De Veinte Anos De Reuniones...
Author: Daniela Liccardo ISBN: 9781914016509 Format: Hardback	$64.66
?Quieres organizar una reunion perfecta para una empresa o una boda inolvidable para tu cliente? Quieres cumplir... Read More >>

EARN TRUST By Changing Selling Into Helping: Practical Tips for Client Development & Networking

EARN TRUST By Changing Selling Into Helping: Practical...
Author: James W Barratt ISBN: 9781937592950 Format: Paperback	$25.75
In my career, I've learned the importance of earning trust and how one way to attain it is by helping others. HELP:... Read More >>

Designing Service Processes to Unlock Value, Third Edition

Designing Service Processes to Unlock Value, Third Edition...
Author: Joy M Field ISBN: 9781637423332 Format: Hardback	$84.45
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding... Read More >>

Gamification and Consumer Engagement: Creating Value in Context of ICT Development

Gamification and Consumer Engagement: Creating Value...
Author: Rimantas Gatautis , Jūratė Banytė ISBN: 9783030542047 Format: Hardback	$284.60
In the context of rapid ICT development, this book focuses on how gamification affects consumer engagement and can... Read More >>

Agenda vertical 2021: Tapa Dura, Agenda Semanal 2021, Agenda en español, Semana Vista, Agenda de 12 Meses, Mármol negro

Agenda vertical 2021: Tapa Dura, Agenda Semanal 2021,...
Author: Pilvi Paper ISBN: 9783947808823 Format: Hardback	$41.98
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For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact

For the Win, Revised and Updated Edition: The Power...
Author: Kevin Werbach , Dan Hunter ISBN: 9781613631058 Format: Paperback	$37.25
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals

Customer Tells: Delivering World-Class Customer Service...
Author: Dr Marty Seldman , John Futterknecht ISBN: 9781735059310 Format: Paperback	$42.50
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Humorvolle Kommunikation bei Serviceversagen: Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler

Humorvolle Kommunikation bei Serviceversagen: Eine empirische...
Author: Sarah Kobel ISBN: 9783658314736 Format: Paperback	$129.35
Dabei leistet die Arbeit einen wissenschaftlichen Beitrag zur Humor- als auch zur Service-Forschung, indem zunächst... Read More >>

Get Your Stuff and Get Out!: Why Customer Service Sucks and How We Can Make It Great Again!

Get Your Stuff and Get Out!: Why Customer Service Sucks...
Author: Bryan Horn ISBN: 9781649903464 Format: Paperback	$36.93
Being good is not good enough anymore. Being mediocre is even worse. Being great makes or breaks companies. Customers... Read More >>

Get Your Stuff and Get Out!: Why Customer Service Sucks and How We Can Make It Great Again!

Get Your Stuff and Get Out!: Why Customer Service Sucks...
Author: Bryan Horn ISBN: 9781649903471 Format: Hardback	$52.77
Being good is not good enough anymore. Being mediocre is even worse. Being great makes or breaks companies. Customers... Read More >>

Retail Success in an Online World: How to Compete and Win in the Amazon Era

Retail Success in an Online World: How to Compete and...
Author: Rob Fishman , Stephen R Thorne ISBN: 9798200574063 Format: Audio	$105.57
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Retail Success in an Online World: How to Compete and Win in the Amazon Era

Retail Success in an Online World: How to Compete and...
Author: Rob Fishman , Stephen R Thorne ISBN: 9798200574070 Format: Audio	$121.31
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Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

Become ITIL® 4 Foundation Certified in 7 Days: Understand...
Author: Abhinav Krishna Kaiser ISBN: 9781484263600 Format: Paperback	$118.77
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know... Read More >>

Visitor Log Book: Guest Register, Visitors Sign In, Name, Date, Time, Business, Guests Contact Tracing, Vacation Home, Journal

Visitor Log Book: Guest Register, Visitors Sign In,...
Author: Amy Newton ISBN: 9781649443168 Format: Paperback	$52.77
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En verdad sabes ?Quien es tu cliente?: 6 herramientas que te ayudaran a saberlo

En verdad sabes ?Quien es tu cliente?: 6 herramientas...
Author: Patricia Diaz ISBN: 9798577261160 Format: Paperback	$15.84
Un negocio tiene como minimo 3 actores: El emprendedor, El producto y El cliente.El emprendedor, es el fundador... Read More >>

The Binman's Guide to Amazing Customer Service: Top customer words, service concepts & interviews to help create a sales focused customer-centric environment that provides amazing customer service.

The Binman's Guide to Amazing Customer Service: Top...
Author: Oisin Browne ISBN: 9781916088320 Format: Paperback	$26.37
Create a high-level customer focused environment that provides amazing customer service by nurturing the culture... Read More >>

The Umami Strategy: Stand Out by Mixing Business with Experience Design

The Umami Strategy: Stand Out by Mixing Business with...
Author: Aga Szóstek ISBN: 9789063695798 Format: Paperback	$67.25
Enjoyable, practical and full of hidden gems and tips, this book will help you get your organisation to align with... Read More >>

Selling Professional Services the Sandler Way Or, Nobody Ever Told Me I'd Have to Sell!

Selling Professional Services the Sandler Way Or, Nobody...
Author: Evan Polin , Chuck Polin ISBN: 9798200590834 Format: Audio	$105.57
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Selling Professional Services the Sandler Way Or, Nobody Ever Told Me I'd Have to Sell!

Selling Professional Services the Sandler Way Or, Nobody...
Author: Evan Polin , Chuck Polin ISBN: 9798200590841 Format: Audio	$121.31
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Strategische Positionierung und Kundenzufriedenheit: Anforderungen – Umsetzung – Praxisbeispiele

Strategische Positionierung und Kundenzufriedenheit:...
Author: Armin Töpfer ISBN: 9783658320188 Format: Paperback	$155.22
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals

Customer Tells: Delivering World-Class Customer Service...
Author: Dr Marty Seldman , John Futterknecht ISBN: 9781735059303 Format: Paperback	$30.01
What do championship poker players and world-class salespeople have in common? The ability to read people. Customers... Read More >>

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