Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
Author:   Dr Marty Seldman ,  John Futterknecht ,  Dr Ben Sorensen
Publisher:   Optimum Press
ISBN:  

9781735059303


Pages:   256
Publication Date:   02 October 2020
Format:   Paperback
Availability:   Available To Order   Availability explained
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals


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Overview

What do championship poker players and world-class salespeople have in common? The ability to read people. Customers tell us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: - Treat them the way they want to be treated. - Meet and exceed their expectations. - Provide a positive, predictable experience. - Develop strong relationships and bonds. - Tailor our approach to each individual.

Full Product Details

Author:   Dr Marty Seldman ,  John Futterknecht ,  Dr Ben Sorensen
Publisher:   Optimum Press
Imprint:   Optimum Press
Dimensions:   Width: 15.20cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.381kg
ISBN:  

9781735059303


ISBN 10:   1735059307
Pages:   256
Publication Date:   02 October 2020
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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