Overview

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful business--listen to your brand. Stop Listening to the Customer offers insights into how consumers are driving homogeneity in brands and shares the proven strategies you can implement to amplify your own position in the world. The customer is not always right. In fact, our obsession with the customer risks devaluing brands by making them generic and forgettable. Brands have become too consumer-led, where they are driven by journey-mapping, customer-centric design, and an excessive focus on consumer-driven data. Instead, try redressing the balance and be brand-led, where brands and businesses can truly become unique, interesting, and highly profitable. Multi-award-winning brand strategist and consumer psychologist Adam Ferrier shares his contrary approach to building a strong brand in Stop Listening to the Customer. Backed by science, real-world examples, and extensive industry experience, Ferrier explores the dangers of listening to the consumer too much, shares lessons from successful businesses who prioritize their brand, and reveals the brand-building secrets of their success.

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Alex Wyndham, an Oxford University and Royal Academy of Dramatic Art graduate, is a narrator and voice talent who can be heard on Apple TV campaigns and Discovery Channel documentaries. He also has a successful screen career and has starred in several BBC and HBO shows, including the Emmy-winning Little Dorrit and Rome, and in films including Kenneth Branagh's As You Like It. Adam Ferrier is a multi-award-winning advertising creative; founder of the agency Thinkerbell and confestival s p a c e; a leading Australian consumer psychologist and creative strategist; a regular guest on Sunrise, The Project, and Gruen; and a renowned keynote speaker.

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