Customer services books

4926 books were found.

The Psychology of Selling Lib/E: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The Psychology of Selling Lib/E: Increase Your Sales...
Author: Brian Tracy , Brian Tracy ISBN: 9798200559534 Format: Audio	$65.95
Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important... Read More >>

Stop, Look, and Listen: The Customer CEO Business Fable about How to Profit from the Power of Your Customers

Stop, Look, and Listen: The Customer CEO Business Fable...
Author: Chuck Wall , Don Hagen ISBN: 9798200625253 Format: Audio	$18.43
Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his... Read More >>

Social Crm for Dummies

Social Crm for Dummies
Author: Kyle Lacy , Stephanie Diamond ISBN: 9781283893299 Format: Electronic book text	$65.97
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Train the Trainer for Sales and Customer Service

Train the Trainer for Sales and Customer Service
Author: Jack Manning ISBN: 9781478721291 Format: Paperback	$51.62
Jack Manning Associates has been in business since 1988. Mr. Manning worked for Verizon for 28 years and as a consultant... Read More >>

Talop Client Relationship Management

Talop Client Relationship Management
Author: William a Howatt , Tyler Hayden ISBN: 9780992057107 Format: Paperback	$39.47
Client relationship management (CRM) results in great service to the client, but it is so much more than service... Read More >>

How to add the WOW experience to your customer service in 3 easy steps

How to add the WOW experience to your customer service...
Author: James Ortman , MR James Ortman ISBN: 9781482584974 Format: Paperback	$26.37
In this day of strong competition and high expectations, service is everything and the WOW Experience can separate... Read More >>

Looptail: How One Company Changed the World by Reinventing Business

Looptail: How One Company Changed the World by Reinventing...
Author: Bruce Poon Tip ISBN: 9781455574094 Format: Hardback	$97.68
Can a company be cool, socially responsible... and still make money? Welcome to the looptail. This is the extraordinary... Read More >>

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The Compassionate Geek: How Engineers, IT Pros, and...
Author: Don R. Crawley ISBN: 9780983660736 Format: Paperback	$79.20
A real-world, plain language how-to guide for IT people on delivering amazing customer service to customers and... Read More >>

Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Delivering Effective Social Customer Service: How to...
Author: Martin Hill-Wilson , Carolyn Blunt ISBN: 9781118662656 Format: Undefined	$87.12
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since... Read More >>

Customer Advisory Boards: A Strategic Tool for Customer Relationship Building

Customer Advisory Boards: A Strategic Tool for Customer...
Author: David L Loudon (Samford University, USA) , Tony Carter ISBN: 9781306048682 Format: Electronic book text	$427.68
From Dr. Tony Carter, a leading authority in business management, comes a book to give your company the winning... Read More >>

Raise the Bar: An Action-Based Method for Maximum Customer Reactions

Raise the Bar: An Action-Based Method for Maximum Customer...
Author: Jon Taffer , Karen Kelly (University of Colorado Cancer Center, Denver, Colorado, USA) ISBN: 9780544148307 Format: Hardback	$68.64
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The Fine Print

The Fine Print
Author: David Cay Johnston ISBN: 9781591846536 Format: Paperback	$32.99
A bestselling author's shocking analysis of the many ways we are victimized by corporations David Cay Johnston,... Read More >>

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Effortless Experience: Conquering the New Battleground...
Author: Rick Delisi , Matthew Dixon ISBN: 9781469055589 Format: Audio	$79.20
Conventional Wisdom holds that to increase loyalty, companies must delight customers by exceeding service expectations.... Read More >>

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust,...
Author: Sriram Dasu , Richard Chase ISBN: 9780071809931 Format: Hardback	$54.95
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive... Read More >>

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

The Effortless Experience: Conquering the New Battleground...
Author: Matthew Dixon , Nick Toman ISBN: 9781591845812 Format: Hardback	$81.84
"Conventional Wisdom holds that to increase loyalty, companies must ""delight"" customers by exceeding service expectations.... Read More >>

Looptail: How One Company Changed the World by Reinventing Business

Looptail: How One Company Changed the World by Reinventing...
Author: Bruce Poon Tip , Robert Petkoff ISBN: 9781478980193 Format: Audio	$105.60
Can a company be cool, socially responsible... and still make money? Welcome to the looptail. This is the extraordinary... Read More >>

Looptail Lib/E: How One Company Changed the World by Reinventing Business

Looptail Lib/E: How One Company Changed the World by...
Author: Bruce Poon Tip , Robert Petkoff ISBN: 9781478980162 Format: Audio	$184.77
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering...
Author: Shep Hyken ISBN: 9781626340091 Format: Hardback	$65.87
"You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business-in any market... Read More >>

Customer Service and Social Media

Customer Service and Social Media
Author: Andrew Owen ISBN: 9781492295655 Format: Paperback	$11.00
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Hush Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition

Hush Royalty is Walking Through the Door!: How to Provide...
Author: Jeanne E Degen ISBN: 9781940128016 Format: Paperback	$34.19
"Visit the new title in Black and White for a lower price of $6.95. In this workbook for salon professionals, we... Read More >>

Customers at Work: New Perspectives on Interactive Service Work

Customers at Work: New Perspectives on Interactive Service...
Author: W. Dunkel , F. Kleemann ISBN: 9781137293244 Format: Hardback	$290.37
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Loyalty 3.0: How to Revolutionize Customer and Employee...
Author: Rajat Paharia ISBN: 9781299826076 Format: Electronic book text	$85.54
Beyond incentives and discounts-the NEW secret to customer and employee loyalty! A leader at the intersection of... Read More >>

The Compassionate Geek: Mastering Customer Service for I.T. Professionals

The Compassionate Geek: Mastering Customer Service for...
Author: Don R Crawley , Paul R Senness ISBN: 9780983660705 Format: Paperback	$52.80
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Engaged!: Outbehave Your Competition to Create Customers for Life

Engaged!: Outbehave Your Competition to Create Customers...
Author: Gregg Lederman ISBN: 9780979587566 Format: Paperback	$34.19
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How To Become A Rainmaker

How To Become A Rainmaker
Author: Jeffrey J Fox ISBN: 9780091954949 Format: Paperback	$32.99
Rainmakers are the people who bring money into their organisations and this book is packed with hints and tips to... Read More >>

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