Customer services books

4926 books were found.

Unselling

Unselling
Author: Scott Stratten , Alison Kramer ISBN: 9781322150185 Format: Electronic book text	$66.00
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Small Business' Guide to Social Crm

Small Business' Guide to Social Crm
Author: Craig M Jamieson ISBN: 9781322180342 Format: Electronic book text	$39.57
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7l: The Seven Levels of Communication

7l: The Seven Levels of Communication
Author: Michael J Maher, (Re ISBN: 9781322551289 Format: Electronic book text	$65.87
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The... Read More >>

Measuring Customer Experience

Measuring Customer Experience
Author: Philipp Klaus ISBN: 9781322295558 Format: Electronic book text	$118.80
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Effective Client Management in Professional Services

Effective Client Management in Professional Services...
Author: Jack Berkovi ISBN: 9781322565903 Format: Electronic book text	$369.47
Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive,... Read More >>

Your Customer Rules!

Your Customer Rules!
Author: Bill Price , David Jaffe ISBN: 9781322317588 Format: Electronic book text	$73.92
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Organizational Reputation in the Public Sector

Organizational Reputation in the Public Sector
Author: Arild Waeraas (Norwegian University of Life Sciences, Norway) , Moshe Maor (Hebrew University, Israel) ISBN: 9781322240701 Format: Electronic book text	$330.00
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New Relationship Marketing

New Relationship Marketing
Author: Mari Smith ISBN: 9781322214641 Format: Electronic book text	$65.87
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Customer CEO: How to Profit from the Power of Your Customers

Customer CEO: How to Profit from the Power of Your Customers...
Author: Chuck Wall , Dana Hickox ISBN: 9798200625086 Format: Audio	$79.15
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Customer CEO: How to Profit from the Power of Your Customers

Customer CEO: How to Profit from the Power of Your Customers...
Author: Chuck Wall , Dana Hickox ISBN: 9798200625079 Format: Audio	$79.15
Most companies still operate as if they control their customers. But, in today's market, it's really the other way... Read More >>

Customer CEO: How to Profit from the Power of Your Customers

Customer CEO: How to Profit from the Power of Your Customers...
Author: Chuck Wall , Dana Hickox ISBN: 9798200625062 Format: Audio	$79.15
Most companies still operate as if they control their customers. But, in today's market, it's really the other way... Read More >>

Customer Service: Pearson New International Edition: A Practical Approach

Customer Service: Pearson New International Edition:...
Author: Elaine Harris ISBN: 9781292040356 Format: Paperback	$150.05
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The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers

The Power of Customer Misbehavior: Drive Growth and...
Author: M. Fisher , M. Abbott ISBN: 9781137348913 Format: Hardback	$131.97
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Progressive Trends in Knowledge and System-Based Science for Service Innovation

Progressive Trends in Knowledge and System-Based Science...
Author: Michitaka Kosaka , Kunio Shirahada ISBN: 9781466646636 Format: Hardback	$394.95
""This book illustrates new approaches to service innovation and new methodologies from the knowledge science and... Read More >>

Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Defeat the Drama!: Strategies to Get Your Team Fueled,...
Author: Kirsten E Ross Mlir Sphr ISBN: 9781478722830 Format: Paperback	$38.68
"Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees... Read More >>

Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Delivering Effective Social Customer Service: How to...
Author: Martin Hill-Wilson , Carolyn Blunt ISBN: 9781118662670 Format: Hardback	$41.95
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since... Read More >>

QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground

QR Codes Kill Kittens: How to Alienate Customers, Dishearten...
Author: Scott Stratten , Alison Kramer ISBN: 9781118732755 Format: Hardback	$29.95
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Innovative Advisory Services in the Virtual World: An Empowerment Perspective

Innovative Advisory Services in the Virtual World: An...
Author: Manning Li , Jihong Liu ISBN: 9783642411113 Format: Paperback	$145.17
How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations.... Read More >>

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The Psychology of Selling: Increase Your Sales Faster...
Author: Brian Tracy , Brian Tracy ISBN: 9781469056487 Format: Audio	$79.20
Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important... Read More >>

The Small Business Advantage: From Surviving to Thriving Through Outstanding Customer Service

The Small Business Advantage: From Surviving to Thriving...
Author: Justin G Kinnear ISBN: 9781493698431 Format: Paperback	$34.29
Have you ever noticed that most of the advice about creating great customer service comes from the world of big... Read More >>

Marketing and Customer Relationship Management

Marketing and Customer Relationship Management
Author: IGI Global ISBN: 9781466646063 Format: Hardback	$4061.95
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Stop, Look, and Listen: The Customer CEO Business Fable about How to Profit from the Power of Your Customers

Stop, Look, and Listen: The Customer CEO Business Fable...
Author: Chuck Wall , Don Hagen ISBN: 9798200625277 Format: Audio	$18.43
Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his... Read More >>

Stop, Look, and Listen: The Customer CEO Business Fable about How to Profit from the Power of Your Customers

Stop, Look, and Listen: The Customer CEO Business Fable...
Author: Chuck Wall , Don Hagen ISBN: 9798200625260 Format: Audio	$18.43
Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his... Read More >>

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The Psychology of Selling: Increase Your Sales Faster...
Author: Brian Tracy , Brian Tracy ISBN: 9798200559541 Format: Audio	$65.95
Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important... Read More >>

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

The Psychology of Selling: Increase Your Sales Faster...
Author: Brian Tracy , Brian Tracy ISBN: 9798200559558 Format: Audio	$65.95
Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important... Read More >>

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