Customer services books

Views customer relationship management as the core business strategy that integrates internal processes and functions,...  Read More >>

Znaj klienta swego Zweryfikuj swoj? hipotez?, rozmawiaj?c z w?a?ciwymi osobami. Krok po kroku naucz si? prowadzi?...  Read More >>

Big data raises more questions than it answers, particularly for those organizations struggling to deal with what...  Read More >>

The moment of truth—that instant when consumers experience and judge service quality—often decides business success....  Read More >>

Your buyers’ decisions depend not on the product . . . but on you!  Read More >>

Your buyers’ decisions depend not on the product . . . but on you!  Read More >>

Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson...  Read More >>

Providing real-world examples and practical applications, this combination text/reader/casebook explores both concepts...  Read More >>

For the first time, an overarching and systematic process is presented to think about creating your digital strategy....  Read More >>

For the first time, an overarching and systematic process is presented to think about creating your digital strategy....  Read More >>

Details how to create a surprise culture in a service firm. Any owner or manager competing in one of the many service...  Read More >>

Berry-AMA Book Prize FINALIST 2011! “The Right Sensory Mix” is one of the four best marketing books in 2011 according...  Read More >>

The success of your business depends on the success of your marketing efforts. If you can identify what customers...  Read More >>

The success of your business depends on the success of your marketing efforts. If you can identify what customers...  Read More >>

My Life in the Ragtrade is the story of the famous Australian brand names, many developed from humble beginnings...  Read More >>

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Achieve superior business success through excellent customer service. As edutainment, the book is written in a...  Read More >>

The current shift in demographics – aging and shrinking populations – in many countries around the world presents...  Read More >>

Dear customer who is reading this book blurb: Have you ever thought how relaxing it would be to work in a coffee...  Read More >>

En este libro, el lector podrá encontrar algunas herramientas novedosas para lograr mejoras extraordinarias en uno...  Read More >>

In a time when good customer service is hard to find, Keith Hawk and Stan Toler raise the bar with the inspiring...  Read More >>

What happens from the moment the thought of a purchase occurs, to ownership, is a journey that is impacted by media,...  Read More >>

Words matter. How we talk about our customers will have a direct impact on how we think about our customers. As...  Read More >>

"""First hardcover edition: 2014""--Title page verso."  Read More >>

"""The customer is not always right, but he or she is always the customer."" That's customer service expert Don...  Read More >>