Customer services books

China has already taken the place of Japan and become the No.1 outbound tourism market. According to World Travel...  Read More >>

With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well...  Read More >>

"As part of this purchase a link will be sent to you for the free Companion Video. Please email robeanderson@yahoo.com....  Read More >>

As part of this purchase a link will be sent to you for the free Companion Video. Please email robeanderson@yahoo.com....  Read More >>

Insiders agree: a company’s most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory...  Read More >>

Insiders agree: a company’s most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory...  Read More >>

This book features research on diverse topics on consumerism in the global marketplace, focusing on the ways in...  Read More >>

Wowed! is an easy-to-read book designed for any supervisor, manager, or business leader that wants to form a business...  Read More >>

Customer service and satisfaction is important to many employees and business owners. The success of a business...  Read More >>

Insiders agree: a company’s most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory...  Read More >>

States that most companies are still looking for competitive advantage where it used to be - in activities related...  Read More >>

States that most companies are still looking for competitive advantage where it used to be - in activities related...  Read More >>

States that most companies are still looking for competitive advantage where it used to be - in activities related...  Read More >>

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Wowed! is an easy-to-read book designed for any supervisor, manager, or business leader that wants to form a business...  Read More >>

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence...  Read More >>

How do you hire the best support team? What's the best use of social media for support and service? Should we apologize...  Read More >>

""This book is a generous work of genius. The Difference Map is now an essential component for anyone who is serious...  Read More >>

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For undergraduate and graduate consumer behavior courses. ? The text that set the standard for consumer behavior...  Read More >>

Offers deal-makers techniques to access mutually beneficial solutions that cannot make their way to the bargaining...  Read More >>

When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically ...or by...  Read More >>

When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically ...or by...  Read More >>