Customer services books

4926 books were found.

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Loyalty 3.0: How to Revolutionize Customer and Employee...

Author: Rajat Paharia
ISBN: 9780071813372
Format: Hardback
$55.95

The new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products...  Read More >>

Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty...

Author: Paul Timm
ISBN: 9780133056259
Format: Paperback
$422.37

For courses in Customer Service.   Customer Service: Career Success through Customer Loyalty, provides a systematic...  Read More >>

The Dominant Influence of Marketing in the 21st Century: The Marketing Leviathan

The Dominant Influence of Marketing in the 21st Century:...

Author: Philip J Kitchen, Professor (Brock university, Canada ESC Rennes School of Business, France ESC Rennes School of Business, France)
ISBN: 9781299547711
Format: Electronic book text
$501.57

Marketing is firmly entrenched in many societies and seems to be in accord with economic and social developments....  Read More >>

Suspending Suspicious Transactions

Suspending Suspicious Transactions

Author: Klaudijo Stroligo ,  Horst Intscher
ISBN: 9780821399170
Format: Paperback
$40.95

Seizure and confiscation of proceeds of crime, and funds intended to finance terrorism, are key objectives of the...  Read More >>

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

An Intelligent Customer Complaint Management System...

Author: Alireza Faed
ISBN: 9783319003238
Format: Hardback
$448.77

This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different...  Read More >>

Little Receivables, Big Cash Flow

Little Receivables, Big Cash Flow

Author: Jill Dill Vincent
ISBN: 9781625633361
Format: Paperback
$26.37

Learn from everyone you meet, enjoy life and be humble.  Read More >>

Customer Loyalty

Customer Loyalty

Author: Justin Sachs
ISBN: 9781628650020
Format: Paperback
$51.62

Customer Loyalty provides the world's leading tools, strategies, and principles from the world's leading strategic...  Read More >>

The Simple Truths of Service: Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the...

Author: Kenneth Blanchard ,  Barbara Glanz
ISBN: 9798200627677
Format: Audio
$42.19

If you want your customer service team to get creative about excellent customer service, this audiobook will do...  Read More >>

The Simple Truths of Service Lib/E: Inspired by Johnny the Bagger

The Simple Truths of Service Lib/E: Inspired by Johnny...

Author: Kenneth Blanchard ,  Barbara Glanz
ISBN: 9798200627660
Format: Audio
$42.19

If you want your customer service team to get creative about excellent customer service, this audiobook will do...  Read More >>

Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

Author: Chip R. Bell ,  Ron Zemke
ISBN: 9780814432044
Format: Paperback
$34.95

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Customer Service Training for Front Line Personnel

Customer Service Training for Front Line Personnel

Author: Customer Service Training Institute
ISBN: 9781490989969
Format: Paperback
$42.11

Frontline Personnel are the people who interact with our customers each and every day. They are our first line of...  Read More >>

Service Recovery Skills

Service Recovery Skills

Author: Customer Service Training Institute
ISBN: 9781490988702
Format: Paperback
$42.11

What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to...  Read More >>

Great Customer Service Over the Telephone

Great Customer Service Over the Telephone

Author: Customer Service Training Institute
ISBN: 9781490991238
Format: Paperback
$42.11

The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised...  Read More >>

How to Interact with Any Kind of Customer: Learn to Diversify Your Approach to Customer Service

How to Interact with Any Kind of Customer: Learn to...

Author: Customer Service Training Institute
ISBN: 9781490975948
Format: Paperback
$42.11

No two people are exactly the same and if you try and use the same approach with everyone you will not be successful!...  Read More >>

Converting Customers to Clients: A Guide to Strengthen Your Business Relationships

Converting Customers to Clients: A Guide to Strengthen...

Author: Chris Wendel
ISBN: 9780989571401
Format: Paperback
$32.97

Your relationship with a client is as important as having a service to provide a client. Without one, you'll never...  Read More >>

Let's Close a Deal: Turn Contacts Into Paying Customers for Your Company, Product, Service or Cause

Let's Close a Deal: Turn Contacts Into Paying Customers...

Author: Christine Clifford
ISBN: 9781299314870
Format: Electronic book text
$60.59

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212° Service: The 10 Rules for Creating a Service Culture

212° Service: The 10 Rules for Creating a Service Culture...

Author: Mac Anderson ,  Derek Shetterly
ISBN: 9798200628391
Format: Audio
$42.19

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power...  Read More >>

212° Service: The 10 Rules for Creating a Service Culture

212° Service: The 10 Rules for Creating a Service Culture...

Author: Mac Anderson ,  Derek Shetterly
ISBN: 9798200628384
Format: Audio
$42.19

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power...  Read More >>

212° Service: The 10 Rules for Creating a Service Culture

212° Service: The 10 Rules for Creating a Service Culture...

Author: Mac Anderson ,  Derek Shetterly
ISBN: 9798200628407
Format: Audio
$42.19

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power...  Read More >>

United Breaks Guitars: The Power of One Voice in the Age of Social Media

United Breaks Guitars: The Power of One Voice in the...

Author: Dave Carroll
ISBN: 9781401937942
Format: Paperback
$42.21

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Consumer Information Systems and Relationship Management: Design, Implementation, and Use

Consumer Information Systems and Relationship Management:...

Author: Angela Lin ,  Jonathan Foster
ISBN: 9781466640825
Format: Hardback
$350.95

""This book highlights empirical research, theoretical frameworks, and relevant models on the understanding and...  Read More >>

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your...

Author: Steve Curtin ,  Sean Pratt
ISBN: 9798200628711
Format: Audio
$73.87

When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional...  Read More >>

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your...

Author: Steve Curtin ,  Sean Pratt
ISBN: 9798200628735
Format: Audio
$73.87

When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional...  Read More >>

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Delight Your Customers: 7 Simple Ways to Raise Your...

Author: Steve Curtin ,  Sean Pratt
ISBN: 9798200628728
Format: Audio
$73.87

When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional...  Read More >>

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