Customer services books

While the definition of database marketing hasn't changed, its meaning has become more vivid, versatile and exciting...  Read More >>

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service...  Read More >>

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP Gordon delivers an impressive synthesis of the newest methods...  Read More >>

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The difference between helping and selling is just two letters If you're wondering how to make your products seem...  Read More >>

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The difference between helping and selling is just two letters If you're wondering how to make your products seem...  Read More >>

If you've ever thought that you're the only one who truly cares about service and you're not sure how to maintain...  Read More >>

This book is written in three parts. The first explains the use of technology to facilitate customer service today....  Read More >>

Competition playing rough? It's time to fight back!Doing business in today's environment can be an all out battle...  Read More >>

"If you accidentally try to order the same song twice from iTunes, you'll be warned that you already own it. Not...  Read More >>

If you accidentally try to order the same song twice from iTunes, you'll be warned that you already own it. Not...  Read More >>

If you accidentally try to order the same song twice from iTunes, you'll be warned that you already own it. Not...  Read More >>

It's Hard to Find Good Help These Days is a realistic guide to providing outstanding customer service. Rather than...  Read More >>

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Technology-driven tools are shifting power into the hands of savvy customers who will not tolerate service delays,...  Read More >>

Finally, an answer to the ultimate business question: How do some companies achieve exceptional performance over...  Read More >>

In every sector there's an outlier. An exceptional company that faces the same difficulties as competitors, but...  Read More >>

In every sector there's an outlier. An exceptional company that faces the same difficulties as competitors, but...  Read More >>

"If your customers see your group as bureaucratic and inflexible... If your staff feel process bound... If your...  Read More >>

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance...  Read More >>

The main focus of this course is to provide the necessary skills for effective customer service. The most important...  Read More >>

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more...  Read More >>

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations...  Read More >>

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