Customer services books

4926 books were found.

Concise Handbook of Management, The: A Practitioner's Approach

Concise Handbook of Management, The: A Practitioner's...
Author: Jonathan T Scott ISBN: 9781299147713 Format: Electronic book text	$330.00
Discover the practical tips to make you an effective, customer-oriented manager!Focusing on the pervading belief... Read More >>

Customer Service Survival Kit

Customer Service Survival Kit
Author: Richard S Gallagher (R. S. Gallagher and Associates, Ithaca, New York, USA) ISBN: 9781299159938 Format: Electronic book text	$47.39
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Crisis Management at the Speed of the Internet: Trend Report

Crisis Management at the Speed of the Internet: Trend...
Author: Bob Hayes , Kathleen Kotwica ISBN: 9781299442689 Format: Electronic book text	$79.04
Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview... Read More >>

In Search of Hospitality

In Search of Hospitality
Author: Conrad Lashley (Oxford Brookes University, UK) , Alison Morrison ISBN: 9781299700048 Format: Electronic book text	$171.60
'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality... Read More >>

The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition

The Gamification Revolution: How Leaders Leverage Game...
Author: Gabe Zichermann , Joselin Linder ISBN: 9781299825185 Format: Electronic book text	$71.28
As Jane McGonigal revealed how gaming concepts changed the world in her New York Times bestseller Reality is Broken,... Read More >>

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust,...
Author: Sriram Dasu (UNIV OF SOUTHERN CALIFORNIA) , Richard Chase (UNIV OF SOUTHERN CALIFORNIA) ISBN: 9781299826199 Format: Electronic book text	$73.92
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Leading the Starbucks Way: 5 Principles for Connecting...
Author: Joseph Michelli ISBN: 9781299827158 Format: Electronic book text	$66.00
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Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits

Customer Lifetime Value: Reshaping the Way We Manage...
Author: David Bejou (Virginia State University, USA) , Timothy L Keningham ISBN: 9781299459557 Format: Electronic book text	$356.40
Get the competitive edge by effectively managing customer lifetime valueThe customer lifetime value (CLV) concept... Read More >>

Made to Serve: How Manufacturers Can Compete Through Servitization and Product Service Systems

Made to Serve: How Manufacturers Can Compete Through...
Author: Timothy Baines , Howard Lightfoot ISBN: 9781299475762 Format: Electronic book text	$158.40
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The... Read More >>

Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting...
Author: Susan Jurow , Susan Barnard ISBN: 9781299478992 Format: Electronic book text	$396.00
This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing... Read More >>

Civicrm Cookbook

Civicrm Cookbook
Author: Tony Horrocks ISBN: 9781299660618 Format: Undefined	$71.25
This book is written in cookbook style with practical, comprehensive recipes expained with the aid of the necessary... Read More >>

Salesforce Crm: The Definitive Admin Handbook Second Edition

Salesforce Crm: The Definitive Admin Handbook Second...
Author: Paul Goodey ISBN: 9781299783522 Format: Undefined	$87.09
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Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals Into High-Value Clients

Beyond Referrals: How to Use the Perpetual Revenue System...
Author: Bill Cates ISBN: 9781299824737 Format: Electronic book text	$47.52
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Genes from the Wild: Using Wild Genetic Resources for Food and Raw Materials

Genes from the Wild: Using Wild Genetic Resources for...
Author: Robert Prescott-Allen , Christine Prescott-Allen ISBN: 9781306116466 Format: Electronic book text	$330.00
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Introduction to Computational Modeling Using C and Open-Source Tools

Introduction to Computational Modeling Using C and Open-Source...
Author: Jose M Garrido (Kennesaw State University, Kennesaw, Georgia, USA) , Kathleen Kotwica ISBN: 9781306124287 Format: Undefined	$250.67
Introduction to Computational Modeling Using C and Open-Source Tools presents the fundamental principles of computational... Read More >>

Application Service Providers in Business

Application Service Providers in Business
Author: Robert E Stevens (Southeastern Oklahoma State University, USA) , David L Loudon (Samford University, USA) ISBN: 9781306075565 Format: Electronic book text	$330.00
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Cambridge Marketing Handbook: Stakeholder

Cambridge Marketing Handbook: Stakeholder
Author: Terry Nicklin ISBN: 9781306154000 Format: Undefined	$131.87
Marketers have long held the view that the customer should be central to all they think about, all they do. Yet... Read More >>

Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity...
Author: David Loshin , Abie Reifer ISBN: 9781306167901 Format: Electronic book text	$94.88
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage... Read More >>

Quality Innovation: Knowledge, Theory, and Practices

Quality Innovation: Knowledge, Theory, and Practices...
Author: Latif Al-Hakim (University of Southern Queensland, Australia) , Chen Jin (Zhejiang University, China) ISBN: 9781306297233 Format: Electronic book text	$646.80
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Progressive Trends in Knowledge and System-Based Science for Service Innovation

Progressive Trends in Knowledge and System-Based Science...
Author: Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan) , Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan) ISBN: 9781299963153 Format: Electronic book text	$488.40
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Innovations in Services Marketing and Management: Strategies for Emerging Economies

Innovations in Services Marketing and Management: Strategies...
Author: Anita Goyal (Indian Institute of Management (IIM), Lucknow, India) ISBN: 9781299963306 Format: Electronic book text	$488.40
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Qr Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business Into the Ground

Qr Codes Kill Kittens: How to Alienate Customers, Dishearten...
Author: Scott Stratten , Alison Kramer ISBN: 9781299966215 Format: Electronic book text	$47.52
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Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Delivering Effective Social Customer Service: How to...
Author: Martin Hill-Wilson , Carolyn Blunt ISBN: 9781306069403 Format: Electronic book text	$79.07
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The Future of Relationship Marketing

The Future of Relationship Marketing
Author: David Bejou (Virginia State University, USA) , Professor of Services Marketing Adrian Palmer (Professor of Marketing, University of Wales, Swansea University of Ulster University of Gloucestershire) ISBN: 9781306172899 Format: Electronic book text	$443.52
The impact of a positive buyer-seller relationship on the profits and customer retention of any company should never... Read More >>

Service-Orientierte Geschaftsmodelle: Erfolgreich Umsetzen

Service-Orientierte Geschaftsmodelle: Erfolgreich Umsetzen...
Author: ISBN: 9781306676410 Format: Undefined	$105.57
?Service ist fur Unternehmen aller Branchen ein wesentlicher Teil der Positionierung im Wettbewerb und die Grundlage... Read More >>

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