The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Author:   Sriram Dasu (UNIV OF SOUTHERN CALIFORNIA) ,  Richard Chase (UNIV OF SOUTHERN CALIFORNIA)
Publisher:   McGraw-Hill
ISBN:  

9781299826199


Pages:   241
Publication Date:   01 January 2013
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business


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Author:   Sriram Dasu (UNIV OF SOUTHERN CALIFORNIA) ,  Richard Chase (UNIV OF SOUTHERN CALIFORNIA)
Publisher:   McGraw-Hill
Imprint:   McGraw-Hill
ISBN:  

9781299826199


ISBN 10:   1299826199
Pages:   241
Publication Date:   01 January 2013
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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