Customer services books

4926 books were found.

Contact Center Excellence: Getting to World Class

Contact Center Excellence: Getting to World Class
Author: MR Brian J Flagg ISBN: 9781477497159 Format: Paperback	$52.80
Excellence is about strategy driving quality and measurements, the importance of managing variability, how to incorporate... Read More >>

International Journal of Customer Relationship Marketing and Management Vol 3 ISS 3

International Journal of Customer Relationship Marketing...
Author: Eid ISBN: 9781466611375 Format: Paperback	$228.95
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The Concierge Manual: The Ultimate Resource for Building Your Concierge And/Or Lifestyle Management Company

The Concierge Manual: The Ultimate Resource for Building...
Author: Katharine C Giovanni ISBN: 9781931109123 Format: Paperback	$79.07
In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics... Read More >>

Zingerman's Guide to Giving Great Service

Zingerman's Guide to Giving Great Service
Author: Ari Weinzweig , Ari Weinzweig ISBN: 9781616376154 Format: Pre-recorded MP3 player	$105.57
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably... Read More >>

Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Trust, Social Relations and Engagement: Understanding...
Author: D. Padua ISBN: 9781349351541 Format: Paperback	$290.37
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Clients First

Clients First
Author: Joseph Callaway , Joann Callaway ISBN: 9786613957252 Format: Electronic book text	$69.54
How honesty, competency, and caring will make you rich<p>Throw out the sales manual. Get off the motivation elevator.... Read More >>

Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Trust, Social Relations and Engagement: Understanding...
Author: D. Padua ISBN: 9780230391246 Format: Hardback	$290.37
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The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics
Author: James C Abbott ISBN: 9781887355087 Format: Paperback	$105.47
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Outside in: The Power of Putting Customers at the Center of Your Business

Outside in: The Power of Putting Customers at the Center...
Author: Harley Manning , Kerry Bodine ISBN: 9780547913988 Format: Hardback	$79.20
For readers of ""Delivering Happiness"" and ""The New Gold Standard""--a revolutionary approach to understanding... Read More >>

Outside in: The Power of Putting Customers at the Center of Your Business

Outside in: The Power of Putting Customers at the Center...
Author: Harley Manning , Kerry Bodine ISBN: 9781469207377 Format: Audio	$79.17
For readers of Delivering Happiness and The New Gold Standard --a revolutionary approach to understanding and... Read More >>

Outside in: The Power of Putting Customers at the Center of Your Business

Outside in: The Power of Putting Customers at the Center...
Author: Harley Manning , Kerry Bodine ISBN: 9781469207421 Format: Audio	$184.72
For readers of Delivering Happiness and The New Gold Standard --a revolutionary approach to understanding and... Read More >>

Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

Face2Face: Using Facebook, Twitter, and Other Social...
Author: David Lee King ISBN: 9780910965996 Format: Paperback	$45.26
Consumer-centric organizations know that social media can be used to engage with customers, leading to increased... Read More >>

Extraordinary Customer Service

Extraordinary Customer Service
Author: Jm Enage , J M Enage ISBN: 9780988106802 Format: Paperback	$47.39
Enage deals with the cycle of transformation from the individual to the institution to the customer and back, utilizing... Read More >>

The Power of Reputation Lib/E: Strengthen the Asset That Will Make or Break Your Career

The Power of Reputation Lib/E: Strengthen the Asset...
Author: Chris Komisarjevsky , Walter Dixon ISBN: 9798200634903 Format: Audio	$73.87
We judge people in business the same way we judge those in our personal lives. We listen to what they say, watch... Read More >>

The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career

The Power of Reputation: Strengthen the Asset That Will...
Author: Chris Komisarjevsky , Walter Dixon ISBN: 9798200634927 Format: Audio	$73.87
We judge people in business the same way we judge those in our personal lives. We listen to what they say, watch... Read More >>

The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career

The Power of Reputation: Strengthen the Asset That Will...
Author: Chris Komisarjevsky , Walter Dixon ISBN: 9798200634910 Format: Audio	$73.87
We judge people in business the same way we judge those in our personal lives. We listen to what they say, watch... Read More >>

The Intention Economy: When Customers Take Charge

The Intention Economy: When Customers Take Charge
Author: Doc Searls , Doc Searls ISBN: 9798200634941 Format: Audio	$79.15
"Caveat venditor--let the seller beware While marketers look for more ways to get personal with customers, including... Read More >>

The Intention Economy: When Customers Take Charge

The Intention Economy: When Customers Take Charge
Author: Doc Searls , Doc Searls ISBN: 9798200634958 Format: Audio	$79.15
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The Intention Economy Lib/E: When Customers Take Charge

The Intention Economy Lib/E: When Customers Take Charge...
Author: Doc Searls , Doc Searls ISBN: 9798200634934 Format: Audio	$79.15
"Caveat venditor--let the seller beware While marketers look for more ways to get personal with customers, including... Read More >>

Make a Fortune Selling to Women

Make a Fortune Selling to Women
Author: Connie Podesta (CommuniCare, Louisiana) ISBN: 9781938635014 Format: Paperback	$65.87
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Business Success Through Service Excellence

Business Success Through Service Excellence
Author: Moira Clark , Susan Baker (Cardiff Univeristy, UK Cardiff University, UK Cardiff University, UK Cardiff University, UK) ISBN: 9781281003294 Format: Electronic book text	$541.57
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Trust, Social Relations and Engagement

Trust, Social Relations and Engagement
Author: Donatella Padua ISBN: 9786613900302 Format: Electronic book text	$300.96
Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves... Read More >>

The Practical Prof: Simple Lessons for Anyone Who Works

The Practical Prof: Simple Lessons for Anyone Who Works...
Author: Dr Santo D Marabella ISBN: 9780985614645 Format: Paperback	$52.67
Overview WHO SHOULD BUY THIS BOOK? Business leaders, college students, employees, managers, educators, clergy...... Read More >>

The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset

The Hidden Wealth of Customers: Realizing the Untapped...
Author: Bill Lee ISBN: 9781422172315 Format: Hardback	$47.99
In The Hidden Wealth of Customers Read More >>

The Book of Business Awesome/The Book of Business Unawesome: The Cost of Not Listening, Engaging, or Being Great at What You Do

The Book of Business Awesome/The Book of Business Unawesome:...
Author: Scott Stratten ISBN: 9786613812988 Format: Electronic book text	$79.04
UnAwesome is UnAcceptable.<p> The Book of Business Awesome is designed as two short books put together-one read... Read More >>

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