Customer services books

This book is a unique collection of empirical cases which critically discuss issues in measuring performance in...  Read More >>

Technology-driven tools are shifting power into the hands of savvy customers who will not tolerate service delays,...  Read More >>

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"If your customers see your group as bureaucratic and inflexible... If your staff feel process bound... If your...  Read More >>

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance...  Read More >>

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The right words can transform volatile scenarios into calm and productive encounters. But this book is about more...  Read More >>

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations...  Read More >>

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Marketing has become the dominant connecting mode of expression between business and non-business organisations...  Read More >>

Marketing has become the dominant connecting mode of expression between business and non-business organisations...  Read More >>

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Only action creates results. Reignite your marketing mojo and get to work!  Read More >>

Only action creates results. Reignite your marketing mojo and get to work!  Read More >>

Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology...  Read More >>

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The Top 25 Call Center of 2011-2012 report provides insights into the state of call center performance measurement...  Read More >>

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can...  Read More >>

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Does your competitor always get the sale, even though your products and service are just as good--if not better?...  Read More >>

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