Customer services books

5021 books were found.

Corporate Spring

Corporate Spring
Author: Yasser Nafei ISBN: 9780982328750 Format: Hardback	$65.87
In simple terms, customer advocacy is the ultimate customer organization interaction model. In it, companies and... Read More >>

Customer Service: The Kingpin of Business Success in Africa

Customer Service: The Kingpin of Business Success in...
Author: Emmanuel Danstan Chinunda ISBN: 9781493138289 Format: Paperback	$36.20
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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Using Information to Develop a Culture of Customer Centricity:...
Author: David Loshin (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA) , Abie Reifer (Chief Technology Officer, AIR Communications LLC, Silver Spring, MD, USA) ISBN: 9780124105430 Format: Paperback	$79.07
Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary... Read More >>

Connected Crm: Implementing a Data-Driven, Customer-Centric Business Strategy

Connected Crm: Implementing a Data-Driven, Customer-Centric...
Author: David S Williams ISBN: 9781306473309 Format: Electronic book text	$92.40
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Handbook of Research on Management of Cultural Products: E-Relationship Marketing and Accessibility Perspectives

Handbook of Research on Management of Cultural Products:...
Author: Lucia Aiello (Unviersitas Mercatorum, Italy) ISBN: 9781306695220 Format: Electronic book text	$910.80
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Customer Value Creation Behavior

Customer Value Creation Behavior
Author: Youjae Yi (Seoul National University, South Korea) ISBN: 9781306707664 Format: Electronic book text	$401.28
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Crm Systems in Industrial Companies: Intra- And Inter-Organizational Effects

Crm Systems in Industrial Companies: Intra- And Inter-Organizational...
Author: Andrea Perna , Enrico Baraldi ISBN: 9781306734950 Format: Electronic book text	$303.60
CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field... Read More >>

Management and Technology in Knowledge, Service, Tourism & Hospitality

Management and Technology in Knowledge, Service, Tourism...
Author: Ford Lumban Gaol (Bina Nusantara University, Jakarta, Indonesia) , Ford Lumban Gaol (Bina Nusantara University, Jakarta, Indonesia) ISBN: 9781306568029 Format: Undefined	$607.07
Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range... Read More >>

Salesforce.com for Dummies

Salesforce.com for Dummies
Author: Tom Wong , Liz Kao (?) ISBN: 9781306639026 Format: Electronic book text	$71.25
Your fun and easy introduction to Salesforce. com and its latest tools The frontrunner in the customer relationship... Read More >>

Lean Customer Development

Lean Customer Development
Author: Cindy Alvarez ISBN: 9781306810906 Format: Electronic book text	$58.05
How do you develop products that people will actually use and buy? This practical guide shows you how to validate... Read More >>

Breaking Through, 2nd Edition

Breaking Through, 2nd Edition
Author: Sandra Vandermerwe ISBN: 9781306837477 Format: Electronic book text	$124.08
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Handbook of Research on Retailer-Consumer Relationship Development

Handbook of Research on Retailer-Consumer Relationship...
Author: Fabio Musso , Elena Druica (University of Bucharest, Romania) ISBN: 9781306888967 Format: Electronic book text	$1003.20
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Business Relationship Manager: Careers in It Service Management

Business Relationship Manager: Careers in It Service...
Author: Ernest Brewster ISBN: 9781306947435 Format: Electronic book text	$84.45
Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service... Read More >>

Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring

Quality of Experience Engineering for Customer Added...
Author: Abdelhamid Mellouk , Antonio Cuadra-Sanchez ISBN: 9781306958370 Format: Electronic book text	$330.00
Addressing the QoE for improving customer perception when using Added Value Services offered by service providers,... Read More >>

Handbook of Research on Consumerism in Business and Marketing: Concepts and Practices

Handbook of Research on Consumerism in Business and...
Author: Hans-Ruediger Kaufmann (University of Nicosia, Cyprus & International Business School at Vilnius University, Lithuania) , Mohammad Fateh Panni ISBN: 9781322064178 Format: Electronic book text	$963.60
This book features research on diverse topics on consumerism in the global marketplace, focusing on the ways in... Read More >>

The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in your Business

The Customer Loyalty Playbook: 12 Game Strategies to...
Author: Jeri Quinn ISBN: 9780989943208 Format: Paperback	$39.47
Did you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did... Read More >>

Customer Relationship Management in Electronic Markets

Customer Relationship Management in Electronic Markets...
Author: Gopalkrishnan R Iyer (Florida Atlantic Univ, Boca Raton, FL, USA) , David Bejou (Virginia State University, USA) ISBN: 9781306422826 Format: Electronic book text	$369.60
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Customer Experience 3.0

Customer Experience 3.0
Author: John A Goodman ISBN: 9781306974424 Format: Electronic book text	$65.87
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Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001

Many Thin Companies: The Change in Customer Dealings...
Author: David L Loudon (Samford University, USA) , Tony Carter ISBN: 9781306970839 Format: Electronic book text	$356.40
Discover what happened to the economy after 9/11--from an insider outlook Many Thin Companies: The Change in Customer... Read More >>

Managing Consumer Services: Factory or Theater?

Managing Consumer Services: Factory or Theater?
Author: ISBN: 9781322038568 Format: Electronic book text	$340.56
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New Rules of Sales and Service, The: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business

New Rules of Sales and Service, The: How to Use Agile...
Author: David Meerman Scott ISBN: 9781322110219 Format: Electronic book text	$73.92
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Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus

Customer Knowledge Management: Leveraging Soft Skills...
Author: ISBN: 9781322134338 Format: Electronic book text	$211.17
Customer focus is the most important challenge of the future. Providing good customer service depends on how well... Read More >>

Unselling

Unselling
Author: Scott Stratten , Alison Kramer ISBN: 9781322150185 Format: Electronic book text	$66.00
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Small Business' Guide to Social Crm

Small Business' Guide to Social Crm
Author: Craig M Jamieson ISBN: 9781322180342 Format: Electronic book text	$39.57
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7l: The Seven Levels of Communication

7l: The Seven Levels of Communication
Author: Michael J Maher, (Re ISBN: 9781322551289 Format: Electronic book text	$65.87
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The... Read More >>

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