Customer services books

4926 books were found.

True Alignment

True Alignment
Author: Edgar Papke ISBN: 9781306133500 Format: Electronic book text	$79.07
Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency,... Read More >>

Managing Startups: Best Blog Posts

Managing Startups: Best Blog Posts
Author: Thomas Eisenmann ISBN: 9781306810111 Format: Electronic book text	$34.29
If you want salient advice about your startup, you've hit the jackpot with this book. Harvard Business School Professor... Read More >>

Microsoft Dynamics Crm API Development for Online and On-Premise Environments

Microsoft Dynamics Crm API Development for Online and...
Author: Mark Beckner , Triston Arisawa ISBN: 9781430263470 Format: Electronic book text	$166.29
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The Little Book of Big Customer Satisfaction Measurement

The Little Book of Big Customer Satisfaction Measurement...
Author: Ajit Rao , Subhash Chandra ISBN: 9788132109785 Format: Paperback	$31.40
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Hybride Wertschöpfung: Mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst

Hybride Wertschöpfung: Mobile Anwendungssysteme für...
Author: Oliver Thomas , Peter Loos ISBN: 9783642337758 Format: Paperback	$224.37
Die Grenzen zwischen Sach- und Dienstleistung verschwimmen zunehmend – Produkte sind in der Regel hybrid. Die einzelnen... Read More >>

42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management

42 Rules for Outsourcing Your Call Center (2nd Edition):...
Author: Geoffrey A. Best ISBN: 9781607731092 Format: Paperback	$52.67
A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing,... Read More >>

The Fine Print: How Big Companies Use Plain English to Rob You Blind

The Fine Print: How Big Companies Use Plain English...
Author: David Cay Johnston , Todd McLaren ISBN: 9781467650649 Format: Pre-recorded MP3 player	$171.57
Bestselling author David Cay Johnston presents his shocking analysis of the many ways everyday people are systematically... Read More >>

Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime

Contagious Selling: How to Turn a Connection into a...
Author: David Rich , Rich ISBN: 9780071796958 Format: Paperback	$33.95
Salespeople too often approach selling as a transaction instead of a relationship - going in with the intention... Read More >>

Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage

Service-Ability: Create a Customer Centric Culture and...
Author: Kevin Robson (Durham University, UK) ISBN: 9781118345566 Format: Hardback	$51.95
Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed... Read More >>

Ten Principles Behind Great Customer Experiences, The

Ten Principles Behind Great Customer Experiences, The...
Author: Matt Watkinson , Matt Watkinson ISBN: 9780273775089 Format: Paperback	$51.75
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI... Read More >>

Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits

Customer Lifetime Value: Reshaping the Way We Manage...
Author: David Bejou (Virginia State University, USA) , Lerzan Aksoy ISBN: 9781283968485 Format: Electronic book text	$369.60
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People Love You

People Love You
Author: Jeb Blount ISBN: 9781299146280 Format: Electronic book text	$57.95
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your... Read More >>

Customer Rules

Customer Rules
Author: Lee Cockerell ISBN: 9781299218338 Format: Electronic book text	$158.32
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency,... Read More >>

Driving Loyalty

Driving Loyalty
Author: Kirk Kazanjian ISBN: 9781299467378 Format: Electronic book text	$221.76
Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction,... Read More >>

Customer Relationship Management

Customer Relationship Management
Author: Ed Peelen , Rob Beltman ISBN: 9781299847095 Format: Electronic book text	$288.26
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Rethinking Teacher Supervision and Evaluation: How to Work Smart, Build Collaboration, and Close the Achievement Gap

Rethinking Teacher Supervision and Evaluation: How to...
Author: Kim Marshall ISBN: 9781299449077 Format: Electronic book text	$86.99
Deals with teacher supervision and evaluation that emphasizes fairness, excellence, and achievement. This book shows... Read More >>

42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty

42 Rules for Superior Field Service: The Keys to Profitable...
Author: Rosemary Coates , Jim Reily ISBN: 9781299680029 Format: Electronic book text	$26.37
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Microsoft Dynamics Crm 2011 Reporting

Microsoft Dynamics Crm 2011 Reporting
Author: Damian Sinay ISBN: 9781299779495 Format: Undefined	$79.17
The book is a focused and step-by-step tutorial on Microsoft Dynamics CRM Reporting capabilities. It will enable... Read More >>

What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say

What to Say When Things Get Tough: Business Communication...
Author: Leonard S Greenberger ISBN: 9781299825321 Format: Electronic book text	$52.80
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Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service
Author: Chip R Bell , Ron Zemke ISBN: 9781299484764 Format: Electronic book text	$50.03
The bestselling customer service management book updated with fresh examples, new tools, and the latest, cutting-edge... Read More >>

A Dangerous Promise

A Dangerous Promise
Author: Joan Lowery Nixon , Stephen Deery ISBN: 9781306114424 Format: Electronic book text	$47.44
It's 1861, and although Mike Kelly is far younger than the legal age of 16, he and his best friend Todd secretly... Read More >>

Middle School English Teacher's Guide to Active Learning

Middle School English Teacher's Guide to Active Learning...
Author: Marc Moeller (Prairie Middle School, Illinois, USA) , Victor Moeller (McHenry Community College, USA) ISBN: 9781306112789 Format: Electronic book text	$277.07
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Customer Service: Pearson New International Edition: A Practical Approach

Customer Service: Pearson New International Edition:...
Author: Elaine K Harris , Havi Carel (University of the West of England, Bristol) ISBN: 9781306122986 Format: Electronic book text	$316.96
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The Impeccable Host

The Impeccable Host
Author: Mark Perl ISBN: 9781306043182 Format: Undefined	$48.31
The Impeccable Host is the world's first, definitive, training resource on how to Host corporate hospitality events... Read More >>

Special Issue: The Value Co-Creation Revolution

Special Issue: The Value Co-Creation Revolution
Author: Robert Randall, pse P.E P.E P.E ISBN: 9781306341639 Format: Electronic book text	$525.36
We are now in the middle of an era when companies compete to give customers what they want, where, how, when and... Read More >>

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