Customer services books

5021 books were found.

The Welcomer Edge: Unlocking the Secrets to Repeat Business

The Welcomer Edge: Unlocking the Secrets to Repeat Business...
Author: Richard R Shapiro , Robert Spector (Seattle Washington) ISBN: 9780989037006 Format: Paperback	$47.39
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for... Read More >>

A Business guide to getting paid kit: Get your business credit on track & get your customers to pay with these three books!

A Business guide to getting paid kit: Get your business...
Author: Michelle Dunn ISBN: 9781482632477 Format: Paperback	$65.97
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference... Read More >>

Can't Buy Me Like: How Authentic Customer Connections Drive Superior Results

Can't Buy Me Like: How Authentic Customer Connections...
Author: Bob Garfield , Doug Levy ISBN: 9798200630981 Format: Audio	$121.31
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Can't Buy Me Like: How Authentic Customer Connections Drive Superior Results

Can't Buy Me Like: How Authentic Customer Connections...
Author: Bob Garfield , Doug Levy ISBN: 9798200630974 Format: Audio	$105.57
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Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

Call Center Rocket Science: 110 Tips to Creating a World...
Author: Randy Rubingh ISBN: 9781482740103 Format: Paperback	$39.47
I once heard it said that running a call center is not rocket science. While you may not need the skills and education... Read More >>

The Future of Customer Service

The Future of Customer Service
Author: Michael W Cusack ISBN: 9781482065732 Format: Paperback	$39.47
New forms of customer collaboration facilitated by the Internet will render the traditional model of 'pseudo service'... Read More >>

Customer Service in Libraries: Best Practices

Customer Service in Libraries: Best Practices
Author: Charles Harmon (Senior Executive Editor) , Michael Messina ISBN: 9780810887480 Format: Paperback	$203.28
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Made to Serve: How Manufacturers Can Compete Through Servitization and Product Service Systems

Made to Serve: How Manufacturers Can Compete Through...
Author: Tim Baines , Timothy Baines ISBN: 9781118585276 Format: Electronic book text	$105.57
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The... Read More >>

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

High-Tech, High-Touch Customer Service: Inspire Timeless...
Author: Micah Solomon , Micah Solomon ISBN: 9798200631209 Format: Audio	$121.31
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

High-Tech, High-Touch Customer Service: Inspire Timeless...
Author: Micah Solomon , Micah Solomon ISBN: 9798200631193 Format: Audio	$105.57
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Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter

Earn More Tips On Your Very Next Shift...Even If You're...
Author: Steve Digioia ISBN: 9780989070201 Format: Paperback	$26.27
Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall... Read More >>

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Customer Rules: The 39 Essential Rules for Delivering...
Author: Lee Cockerell ISBN: 9780770435608 Format: Hardback	$66.00
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency,... Read More >>

Top 25 Customer Service KPIs of 2011-2012

Top 25 Customer Service KPIs of 2011-2012
Author: Smartkpis Com , Aurel Brudan ISBN: 9781482598780 Format: Paperback	$129.36
The Top 25 Customer Service KPIs of 2011-2012 report provides insights into the state of customer service performance... Read More >>

The Customer-centric Blueprint: Building and leading the 21st century organisation

The Customer-centric Blueprint: Building and leading...
Author: Doug Leather ISBN: 9780620558341 Format: Paperback	$41.37
Our world is undergoing rapid transformation. In this tide of change and upheaval, customers are stepping into their... Read More >>

People Love You: The Real Secret to Delivering Legendary Customer Experiences

People Love You: The Real Secret to Delivering Legendary...
Author: Jeb Blount ISBN: 9781118433249 Format: Hardback	$41.95
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your... Read More >>

Cavemen Can't Market: Attracting, Conversing, and Creating Loyal Customers with Woo Marketing

Cavemen Can't Market: Attracting, Conversing, and Creating...
Author: Jonathan Peters (University of Georgia USA) ISBN: 9780978922993 Format: Paperback	$52.67
For the most part, marketing and customer service have remained the same over the ages. Despite massive changes... Read More >>

International Journal of Customer Relationship Marketing and Management, Vol 3 ISS 4

International Journal of Customer Relationship Marketing...
Author: Eid ISBN: 9781466611382 Format: Paperback	$228.95
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Personality Power: Discover Your Unique Profile-And...
Author: Shoya Zichy , Ann Bidou ISBN: 9798200631568 Format: Audio	$121.31
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Personality Power: Discover Your Unique Profile-And...
Author: Shoya Zichy , Ann Bidou ISBN: 9798200631551 Format: Audio	$131.97
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Marketing to the Ageing Consumer: The Secrets to Building an Age-Friendly Business

Marketing to the Ageing Consumer: The Secrets to Building...
Author: D. Stroud , K. Walker ISBN: 9781349350957 Format: Paperback	$145.17
Understand the impact of a global ageing population on how products are bought, and the effect this has on how to... Read More >>

Marketing to the Ageing Consumer: The Secrets to Building an Age-Friendly Business

Marketing to the Ageing Consumer: The Secrets to Building...
Author: D. Stroud , K. Walker ISBN: 9780230378193 Format: Hardback	$142.29
Understand the impact of a global ageing population on how products are bought, and the effect this has on how to... Read More >>

Learning The Art Of Customer Service: Gaining Lasting Loyalty-Aiming Sustained Profitability

Learning The Art Of Customer Service: Gaining Lasting...
Author: F H Zuberi ISBN: 9781481944564 Format: Paperback	$39.60
This book is philosophical in the sense that it will make you rethink Customer Service, yet it is practical in value... Read More >>

Customer Service: Book 4 from DTR Inc.'s Series for Classroom and On the Job Work Readiness Training

Customer Service: Book 4 from DTR Inc.'s Series for...
Author: Jay Goldberg ISBN: 9781482012927 Format: Paperback	$42.11
Customer Service is the fourth and final book in DTR Inc.'s series for classroom and on the job work readiness and... Read More >>

Conducting a Contact Center Assessment

Conducting a Contact Center Assessment
Author: Michael W Cusack ISBN: 9781481865272 Format: Paperback	$65.87
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Valuing Relationships

Valuing Relationships
Author: Dr David Hawkins, Dr (Univ of Southern California) ISBN: 9780987441508 Format: Paperback	$66.00
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