Overview
Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall customer service. But this book is different. Upselling is important and of course, the service you provide is a major factor in how much you earn, but there is much more to learn. This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip - 1) Make your customer feel important 2) Make them feel special, and 3) Make them feel appreciated. Customer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works...are you ready?
Full Product Details
Author: Steve Digioia
Publisher: Steve Digioia
Imprint: Steve Digioia
Dimensions:
Width: 15.20cm
, Height: 0.50cm
, Length: 22.90cm
Weight: 0.136kg
ISBN: 9780989070201
ISBN 10: 0989070204
Pages: 94
Publication Date: 04 March 2013
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: Available To Order
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Author Information
Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 20+ years. From a summer internship as a 16 year old prep-cook in Chicago, to Brooklyn NY banquet waiter, catering sales manager & room service manager, to restaurant director and director of banquets, then regional customer service trainer and coach, he has seen some of the best and worst at their trade. Known as the ops guy during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions. Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees. When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.
