Overview

Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a customer or having them walk out the door. Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience is important to your company's future. The problem has always been getting these people the training they need without losing time from work or paying for expensive seminars. Because of this, The Customer Service Training Institute developed Customer Service Training for Front line Personnel . This book provides all the information Front Line people need to provide the very best in Customer Service. From basic techniques to conflict resolution, we cover it all from the viewpoint of the frontline worker. The book requires no previous experience or specialized knowledge and can be read and understood by anyone. Make this part of your customer service program to ensure the very best experience for every customer.

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9781490989969

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The customer Service Training Institute has been a developer and provider of quality Customer Service Training and Business Training publications for over 25 years. Their expertise in all areas of customer service enables them to produce high quality training manuals that require no previous knowledge or experience. Their self-paced method of training ensures that nothing gets lost and no one gets left behind. Their manuals are designed to get the best results and to get those results as quickly as possible.

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