Overview

Wowed! is an easy-to-read book designed for any supervisor, manager, or business leader that wants to form a business or business unit that utilizes platinum-level service ideas to Wow their customers. The Wow factor and how to apply it is at the very core of what this book will provide you and your team. The book focuses on how to teach your team the principles of Wow and then how to build a culture that will maintain the momentum of these ideas right now and long into the future. The book is filled with many great ideas on creating a business that consistently Wows their customers day after day. After reading this book, you will be armed with many great concepts that you can implement immediately. Gary Johnson is an outstanding lecturer on customer service and the book incorporates his best ideas into an easy to read book that can be used on an every day basis! --Dr. Jackie Demko, DDS, MS If you are looking to enhance or change the customer experience in your business, I highly recommend, WOWED!. I have personally found Gary's service level ideas and principles to be very practical and well thought-out. --Craig Tabor, CEO BluCurrent This book is a must read for all business owners! I will be able to use this book in helping me continue to grow my business and take it to the next level. We all need to make sure that our customers experience the wow every time they patronize our establishments! Gary Johnson hits a home run in this quick read book. This two hour investment in my time will pay me large dividends now and in the future and I hope you invest your time to experience the same. --Rob Hamann Top 5 American Family Agency in the United States We all are leaders of something, from business to family. Leadership principles and customer service books abound the shelves of libraries. What separates this book is that it's liberally illustrated in an interesting storytelling fashion that bring the lessons home to us, making it easy to read and eminently understandable. --David. M. Sarver, DMD, MS World renowned orthodontist and international lecturer WOWED! Who doesn't want to be wowed by a business or purchasing experience? Gary Johnson does a superb job of explaining exactly what it is to WOW your customers and clients and goes one step further by making workable suggestions as to how to achieve that WOWED! level in your business. This is a terrific handbook for taking your business to the top! --Tom Ziglar, CEO, Ziglar, Inc. and son of Zig Ziglar It's been said that love is hard to define, but you know it when you experience it. The same could be said for WOW customer service. If you've wanted to consistently WOW your clients, Gary Johnson's Wowed! gives you a blueprint to create and sustain exceptional customer service. Don't give excuses as to why your people can't do it. Lead or get out of the way! From engaging staff to revising your internet website, you'll find tools that can work for you and your team. --Terry Paulson, PhD, Expert on Making Change Work and Author of The Optimism Advantage

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9781629024578

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