Customer services books

What does it take for a business-to-business company to succeed? The obvious answer is a hearty list of satisfied...  Read More >>

This book presents the interrelationship between customer knowledge management, customer focus and soft skills and...  Read More >>

Although a nascent field of research, customer experience management has become an important research and management...  Read More >>

To survive in today’s economies, it is imperative for companies to understand their consumers in terms of how and...  Read More >>

Happy Customers Faster Cash is for anyone who has to deal with the day to day issue of collecting payments from...  Read More >>

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Service Marketing in Ghana focuses on important service and customer management themes like the nature of services...  Read More >>

""This book offers a complete and updated overview of various perspectives relating to customer relationship management...  Read More >>

"ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience,...  Read More >>

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If the organization alignment is off, nothing else matters. Get the entire team on the same page before it’s too...  Read More >>

If the organization alignment is off, nothing else matters. Get the entire team on the same page before it’s too...  Read More >>

This book presents latest research on the evolution of consumer services, as these services continue to become a...  Read More >>

Customer rage continues to increase! Corporations continue to look to outside sources to crack the secret code to...  Read More >>

If the organization alignment is off, nothing else matters. Get the entire team on the same page before it’s too...  Read More >>

Learn how to bring balance to the selling process, reliability to revenues, and booming sales all year long.  Read More >>

Learn how to bring balance to the selling process, reliability to revenues, and booming sales all year long.  Read More >>

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Traditional Chinese edition of The Moment of Clarity: Using the Human Sciences to Solve Your Tougest Business Problems...  Read More >>

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Customer service is one of the most difficult professions. Those who are engaged on a daily basis with the public...  Read More >>

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens...  Read More >>

Continuously improve operational execution through attention to detail and adherence to operating standards through...  Read More >>

HUSH! ROYALTY IS WALKING THROUGH THE DOOR! There is only one boss: The Customer. He/she can fire anyone by spending...  Read More >>