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9781499753776

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John currently owns his own people, management and leadership development consultancy. He has worked internationally in senior management positions in consultancy, SMEs, and corporate FTSE 100 companies. These have included a diverse array of industries and sectors ranging from engineering, energy, and aerospace through to tourism. During his career he has designed, developed, and delivered numerous management, leadership, and soft-skills programmes in areas including customer focus, customer engagement, and customer service. This extensive grounding has provided him with the experience and knowledge to develop his PROUD model. John holds an MA in human resource development, is a fellow of two leading UK leadership and management institutes, and is a professional engineer. He is a qualified executive coach and leadership mentor, as well as a psychometric and occupational assessor.

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