Customer services books

How do you know with certainty that your business is as profitable as it could be?  Read More >>

How do you know with certainty that your business is as profitable as it could be?  Read More >>

There's more to technical work than technology, as anyone in contact with clients will know, and this book helps...  Read More >>

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher...  Read More >>

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions...  Read More >>

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"Great companies distinguish themselves from the competition by providing their customers with something truly special,...  Read More >>

Great companies distinguish themselves from the competition by providing their customers with something truly special,...  Read More >>

Great companies distinguish themselves from the competition by providing their customers with something truly special,...  Read More >>

The ideal introductory reference on salesforce. com-now fully updated throughout! As the global leader in on-demand...  Read More >>

Conocer a Priscilla no solo es mas que un placer, es algo mas que un vicio, es tambien ensenar al mundo que el buen...  Read More >>

This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different...  Read More >>

What if a company were so treasured and trusted that people literally took to the streets--by the thousands--to...  Read More >>

""I ve always said that education without execution is just entertainment and Lior illustrates this beautifully...  Read More >>

"Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully...  Read More >>

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you...  Read More >>

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This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts....  Read More >>

Your customer is now in the driver's seat. They're super-connected, influential within their social networks and...  Read More >>

"Selling is both an art and science that can be learned by study and practice. Most salespeople who are not successful...  Read More >>

"Selling is both an art and science that can be learned by study and practice. Most salespeople who are not successful...  Read More >>

While everyone was bemoaning their alleged laziness and self-absorption, the Millennial generation quietly grew...  Read More >>

"Selling is both an art and science that can be learned by study and practice. Most salespeople who are not successful...  Read More >>

While everyone was bemoaning their alleged laziness and self-absorption, the Millennial generation quietly grew...  Read More >>