Customer services books

The Customer Service Manager's Handbook is a comprehensive resource for managers. It covers the importance of hiring...  Read More >>

Learn practical, powerful techniques for taking your customer service from fine to fabulous to wow!  Read More >>

"Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully...  Read More >>

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales...  Read More >>

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"Do you feel as though you are drowning in reports? ""Metrics That Matter"" will help you better utilize Call Center...  Read More >>

Your relationship with your customers is probably one of the most important you'll ever have. No business can survive...  Read More >>

Customer Service is not at the front counter, Customer Service is taking care of the individual before they get...  Read More >>

Create magic moments that get you noticed, remembered and referred Providing excellent customer service is the surest...  Read More >>

As a veteran of five successful Kickstarter campaigns and the proprietor of the Kickstarter Lessons blog, Jamey...  Read More >>

"Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully...  Read More >>

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The Legends in Consumer Behavior series captures the essence of the most important contributions made in the field...  Read More >>

The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers,...  Read More >>

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service....  Read More >>

It's the competition. It's the economy. These are common excuses from struggling businesses. What if it's you?...  Read More >>

The problem with customer service is that it is often made out to be more complicated than it really is. Customer...  Read More >>

In Customer Experience Rules!, CX expert Jeofrey Bean gives 52 best practices for a company to create a great customer...  Read More >>

At head of title on cover: Revisada y con maas energaia!  Read More >>

A new guide to marketing success through customer-centric management.  Read More >>

The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers,...  Read More >>

En Atencion estrategica al cliente, John Goodman propone un nuevo concepto para atender al cliente y demuestra como...  Read More >>

Based on new CEB research from thousands of B2B marketers, sellers and buyers around the world, this book shows...  Read More >>

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Go Up The Social Media Ladder. Your ultimate guide to controlling your online network. There's so much buzz going...  Read More >>