Customer services books

4926 books were found.

25 Principles of Service Leadership

25 Principles of Service Leadership
Author: Arthur H Bell (University of San Francisco) , Po Chung ISBN: 9780985948054 Format: Paperback	$52.67
A central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership.... Read More >>

When Digital Becomes Human: The Transformation of Customer Relationships

When Digital Becomes Human: The Transformation of Customer...
Author: Steven Van Belleghem ISBN: 9780749473235 Format: Paperback	$77.60
Combine the benefits of digital opportunity and service with human experience to add 'heart' to the digital... Read More >>

Customer Relationship Management Strategies in the Digital Era

Customer Relationship Management Strategies in the Digital...
Author: Süphan Nasir ISBN: 9781466682313 Format: Hardback	$479.95
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Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

Rethinking Utility Customer Care: Satisfying Your Always-Connected,...
Author: Todd W Arnold ISBN: 9780996136006 Format: Hardback	$92.40
Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's... Read More >>

Customer Relationship Management

Customer Relationship Management
Author: Edward Pepper ISBN: 9781632401311 Format: Hardback	$155.22
Customer relationship management (CRM) techniques have become more and more significant globally due to changes... Read More >>

Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service...
Author: The Disney Institute , Theodore Kinni ISBN: 9781494562335 Format: Audio	$52.77
From the Disney Institute comes the ultimate guide to perfect customer service. Read More >>

Customer Loyalty Lib/E: Top Strategies for Increasing Your Company's Bottom Line

Customer Loyalty Lib/E: Top Strategies for Increasing...
Author: Justin Sachs , Scott Clem ISBN: 9781504603560 Format: Audio	$73.92
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Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line

Customer Loyalty: Top Strategies for Increasing Your...
Author: Justin Sachs , Scott Clem ISBN: 9781504603577 Format: Audio	$52.67
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Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line

Customer Loyalty: Top Strategies for Increasing Your...
Author: Justin Sachs , Scott Clem ISBN: 9781504603584 Format: Audio	$52.67
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Customer-Centric Marketing: Build Relationships, Create Advocates, and Influence Your Customers

Customer-Centric Marketing: Build Relationships, Create...
Author: Aldo Cundari ISBN: 9781119102618 Format: Electronic book text	$31.65
The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan... Read More >>

WOW! Your Way to Profit: Learn How 5% of WOW! Can Boost Profits By Up To 85%

WOW! Your Way to Profit: Learn How 5% of WOW! Can Boost...
Author: Lynn M Thomas ISBN: 9781511662352 Format: Paperback	$52.72
WOW! Your Way to Profit - Learn How 5% of WOW! Can Boost Profits By Up To 85%! By Lynn M. Thomas In this country... Read More >>

Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service...
Author: The Disney Institute , Theodore Kinni ISBN: 9798200013630 Format: Audio	$36.93
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality... Read More >>

Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service...
Author: The Disney Institute , Theodore Kinni ISBN: 9798200013647 Format: Audio	$36.93
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality... Read More >>

Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service...
Author: The Disney Institute , Theodore Kinni ISBN: 9798200013623 Format: Audio	$36.93
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality... Read More >>

Nice Guys Finish First

Nice Guys Finish First
Author: Doug Sandler ISBN: 9781628651614 Format: Paperback	$51.62
The companies that win today understand the importance of having systems in place to provide exemplary service,... Read More >>

Exceptionalize It!

Exceptionalize It!
Author: Lior Arussy ISBN: 9780982664841 Format: Hardback	$52.67
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The Harry Experience: Radical Service For Radical Results

The Harry Experience: Radical Service For Radical Results...
Author: Garion Bunn ISBN: 9781511635844 Format: Paperback	$39.60
Suffering from burn out? Looking for inspiring customer service content to help you reclaim the spring in your step?... Read More >>

Salesforce Service Cloud for Dummies

Salesforce Service Cloud for Dummies
Author: Jon Paz (?) , T J Kelley ISBN: 9781119010708 Format: Electronic book text	$52.77
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service CloudSalesforce Service... Read More >>

Hug Your Customers: Still the Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: Still the Proven Way to Personalize...
Author: Barrister Jack Mitchell (3pb) , Jack Mitchell ISBN: 9781478903291 Format: Audio	$66.00
"Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by... Read More >>

Protecting Main Street: Measuring the Customer Experience in Financial Services for Business and Public Policy

Protecting Main Street: Measuring the Customer Experience...
Author: Paul C. Lubin ISBN: 9781138864160 Format: Paperback	$101.00
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WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story

WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer...
Author: Jeff Shapiro ISBN: 9780977300617 Format: Paperback	$26.27
Amazon.com. Starbucks. Your cable or cell phone provider. Some organizations wow their customers and some don't.... Read More >>

The Experience: The 5 Principles of Disney Service and Relationship Excellence

The Experience: The 5 Principles of Disney Service and...
Author: Bruce Loeffler , Brian Church ISBN: 9781119028673 Format: Electronic book text	$31.65
<p>Bring Disney-level customer experience to your organization with insider guidance <p>The Experience is a unique... Read More >>

The Experience Design Blueprint: Recipes for Creating Happier Customers and Healthier Organizations

The Experience Design Blueprint: Recipes for Creating...
Author: Gregory James Olson ISBN: 9781503072251 Format: Paperback	$164.55
Why are we surrounded by broken experiences? Have our organizations become so complex and our roles so specialized... Read More >>

Solve for the Customer: Using Customer Science to Build Stronger Relationships and Improve Business Results

Solve for the Customer: Using Customer Science to Build...
Author: Denis Pombriant ISBN: 9781502387813 Format: Paperback	$39.57
Solve for the Customer is about Customer Science, a social science that focuses on front office business and provides... Read More >>

Customer-Centric Marketing: Supporting Sustainability in the Digital Age

Customer-Centric Marketing: Supporting Sustainability...
Author: Dr Neil Richardson , Jon James ISBN: 9780749472092 Format: Paperback	$77.60
Improve how customers perceive a business by tapping into the benefits of sustainable development through digital... Read More >>

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