Customer Service: Pearson New International Edition: A Practical Approach
Author:   Elaine Harris
Publisher:   Pearson Education Limited
Edition:   6th edition
ISBN:  

9781292040356


Pages:   200
Publication Date:   08 November 2013
Format:   Paperback
Availability:   Available To Order   Availability explained
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Our Price $150.05 Quantity:  
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Customer Service: Pearson New International Edition: A Practical Approach


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Full Product Details

Author:   Elaine Harris
Publisher:   Pearson Education Limited
Imprint:   Pearson Education Limited
Edition:   6th edition
Dimensions:   Width: 21.60cm , Height: 1.10cm , Length: 27.90cm
Weight:   0.520kg
ISBN:  

9781292040356


ISBN 10:   1292040351
Pages:   200
Publication Date:   08 November 2013
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

1.    What is Customer Service? 2.    The Challenges of Customer Service 3.    Problem Solving 4.    Strategy for Formulating a Plan for Success 5.    Empowerment 6.    Communications in Customer Service 7.    Coping with Challenging Customers 8.    Motivation 9.    Leadership in Customer Service 10.  Customer Retention and Measurement of Satisfaction 11.  Technology and Customer Service 12.  Excellence in Customer Service

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