Overview

In this day of strong competition and high expectations, service is everything and the WOW Experience can separate you from your competition No matter what business or organization we are involved in there is always one common thread, the customer. Creating and providing WOW experiences means we need to begin thinking in a different way. We need to change our thought process. Put ourselves in the shoes of our customers and begin thinking like them. What could we do extra that would cause our customers to say WOW ?

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9781482584974

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Entertaining and sophisticated, crime writing of a high order. ---The Washington Post

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Peter Robinson is an award-winning author whose novels have been named a Best Book of the Year by Publishers Weekly, a Notable Book by the New York Times, and a Page Turner of the Week by People magazine. Actor and musician James Langton, an AudioFile Earphones Award winner, has performed many voice-overs and narrated numerous audiobooks, including the international bestseller The Brotherhood of the Holy Shroud by Julia Navarro and The Demon's Lexicon by Sarah Rees Brennan.

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