The Compassionate Geek: Mastering Customer Service for I.T. Professionals

Author:   Don R Crawley ,  Paul R Senness
Publisher:   soundtraining.net
ISBN:  

9780983660705


Pages:   166
Publication Date:   19 July 2013
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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The Compassionate Geek: Mastering Customer Service for I.T. Professionals


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Author:   Don R Crawley ,  Paul R Senness
Publisher:   soundtraining.net
Imprint:   soundtraining.net
Dimensions:   Width: 15.20cm , Height: 0.90cm , Length: 22.90cm
Weight:   0.232kg
ISBN:  

9780983660705


ISBN 10:   0983660700
Pages:   166
Publication Date:   19 July 2013
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

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Don R. Crawley, Linux+ and IPv6 Silver Engineer invested his 35 years of workplace experience and 15 years as a technical trainer in The Compassionate Geek. Don is also the author of the Accidental Administrator series of technical books for IT pros. His unique perspective is that of both a tech-person and a successful business owner and manager. Paul R. Senness, MBA brings the experiences of a 24 year career as a Naval Aviator including Director of Operations at a major Naval Air Station, and 12 years as a consultant to his work today as a leading independent business writer, trainer and speaker. As co-author of this book, Paul now brings his unique perspectives to the IT community.

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