Customer services books

4895 books were found.

Orchestrating Experiences: Collaborative Design for Complexity

Orchestrating Experiences: Collaborative Design for...
Author: Chris Risdon , Patrick Quattlebaum ISBN: 9781933820736 Format: Paperback	$145.17
Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all... Read More >>

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

The Real-Time Contact Center: Strategies, Tactics, and...
Author: Donna FLUSS ISBN: 9780814414439 Format: Paperback	$43.99
"""The Real-Time Contact Center"" is a practical guide to building a service infrastructure that will simultaneously... Read More >>

Once Upon a Time in Small Business: A collection of bite-sized business stories to help you live life by your rules

Once Upon a Time in Small Business: A collection of...
Author: Lee McCaffrey Krupa ISBN: 9781925648669 Format: Paperback	$36.10
LIKE ANY GOOD FAIRY TALE ... Once Upon a Time in Small Business is filled with adventures, colourful characters... Read More >>

Advances in Corporate Branding

Advances in Corporate Branding
Author: John M. T. Balmer , Shaun M. Powell ISBN: 9781349957989 Format: Paperback	$316.77
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Behavioral Economic Method Solves Organizational Consumption and Productivity: Challenges

Behavioral Economic Method Solves Organizational Consumption...
Author: Johnny Ch Lok ISBN: 9781720345602 Format: Paperback	$237.60
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Nuanced Account Management: Driving Excellence in B2B Sales

Nuanced Account Management: Driving Excellence in B2B...
Author: Bala Shankar ISBN: 9789811083624 Format: Paperback	$51.72
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The Experience Logic as a New Perspective for Marketing Management: From Theory to Practical Applications in Different Sectors

The Experience Logic as a New Perspective for Marketing...
Author: Tonino Pencarelli , Fabio Forlani ISBN: 9783319775494 Format: Hardback	$340.56
This book provides stimulating insights into the ways in which the adoption of experience logic can revitalize marketing... Read More >>

Listen or Die: 40 Lessons That Turn Customer Feedback into Gold

Listen or Die: 40 Lessons That Turn Customer Feedback...
Author: Sean McDade, PhD ISBN: 9781544510798 Format: Paperback	$42.21
In this interconnected world dominated by social media, consumers' voices are broadcast louder and wider than ever... Read More >>

Lean Customer Development

Lean Customer Development
Author: Cindy Alvarez ISBN: 9786049314452 Format: Paperback	$158.66
There are 40-90% new products not, or not yet, accepted by the consumers, because the corporations' biggest mistake... Read More >>

Customer Service Clerk Work Log: Work Journal, Work Diary, Log - 132 pages, 7 x 10 inches

Customer Service Clerk Work Log: Work Journal, Work...
Author: Orange Logs ISBN: 9781719385756 Format: Paperback	$23.73
Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes... Read More >>

Customer Service Representative Supervisor Work Log: Work Journal, Work Diary, Log - 132 pages, 7 x 10 inches

Customer Service Representative Supervisor Work Log:...
Author: Orange Logs ISBN: 9781719385923 Format: Paperback	$23.73
Do you have a job? Do you keep a record of what you do on your job? Did you know that setting aside 15 minutes... Read More >>

The Experience Effect: Engage Your Customers with a...
Author: Jim Joseph ISBN: 9780814437599 Format: Paperback	$37.99
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A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services

A Practical Guide to Airline Customer Service: From...
Author: Colin C Law ISBN: 9781627346931 Format: Paperback	$105.47
A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are... Read More >>

Customer Experience Management: How to Design, Integrate, Measure and Lead

Customer Experience Management: How to Design, Integrate,...
Author: Nihat Tavsan , Can Erdem ISBN: 9781934690956 Format: Paperback	$72.60
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Konzepte und Strategien fur Omnichannel-Exzellenz: Innovatives Retail-Marketing mit mehrdimensionalen Vertriebs- und Kommunikationskanalen

Konzepte und Strategien fur Omnichannel-Exzellenz: Innovatives...
Author: Ingo Boeckenholt , Audrey Mehn ISBN: 9783658201814 Format: Mixed media product	$184.77
Omnichannel-Konzepte verandern den Handel und bieten Unternehmen grosse Chancen: Sie ermoeglichen es, den Kundenanforderungen... Read More >>

You Can't Google It!: The Compelling Case for Cross-Generational Conversation at Work

You Can't Google It!: The Compelling Case for Cross-Generational...
Author: Phyllis Weiss Haserot ISBN: 9781683505815 Format: Paperback	$44.75
You Can't Google it! reveals how to take the stress, frustration, and negative energy out of working with people... Read More >>

How to Deal with Debt Collectors and Win Every Time How To Beat Them at Their Own Game: Your Number One Guide to Beating Debt Collectors

How to Deal with Debt Collectors and Win Every Time...
Author: Ernie Braveboy ISBN: 9781980996606 Format: Paperback	$26.37
How to Deal with Debt Collectors and Win Every Time How To Beat Them at Their Own Game Debt is something most of... Read More >>

Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success

Quality Experience Telemetry: How to Effectively Use...
Author: Alka Jarvis , Luis Morales ISBN: 9780873899673 Format: Hardback	$155.25
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Never Lose A Customer Again

Never Lose A Customer Again
Author: Joey Coleman ISBN: 9780735220034 Format: Hardback	$69.99
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how... Read More >>

Inbound PR: The PR Agency's Manual to Transforming Your Business with Inbound

Inbound PR: The PR Agency's Manual to Transforming Your...
Author: Iliyana Stareva , Norah Tocci ISBN: 9798200592722 Format: Audio	$52.77
Nobody wants to feel marketed to; we want to make our own choices based on our own research and experiences online.... Read More >>

Inbound PR: The PR Agency's Manual to Transforming Your Business with Inbound

Inbound PR: The PR Agency's Manual to Transforming Your...
Author: Iliyana Stareva , Norah Tocci ISBN: 9798200592739 Format: Audio	$52.77
Nobody wants to feel marketed to; we want to make our own choices based on our own research and experiences online.... Read More >>

Methods Predict consumer behavior influence factors

Methods Predict consumer behavior influence factors...
Author: Johnny Ch Lok ISBN: 9781717198143 Format: Paperback	$208.56
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Color Their World: The Art of Creating Strong Customer Loyalty

Color Their World: The Art of Creating Strong Customer...
Author: Marilyn Suttle ISBN: 9781983501814 Format: Paperback	$23.73
It takes a certain something extra to build lasting customer relationships and handle challenging service situations... Read More >>

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques...
Author: Renee Evenson ISBN: 9780814438916 Format: Paperback	$44.99
Don’t let your customer interactions go astray. Develop the customer service skills necessary for the success of... Read More >>

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

The Introvert's Edge: How the Quiet and Shy Can Outsell...
Author: Matthew Pollard , Derek Lewis ISBN: 9780814438879 Format: Paperback	$27.99
Introverts can not only still be salespeople; they can be incredible salespeople--without changing who they are!... Read More >>

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