Customer services books

We think we know services — not a day goes by without using them — until we have to design them. It is then that...  Read More >>

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Stay fresh, stay current to capture your lions share of the market. Your business is worth more if it looks like...  Read More >>

When you make it easier for customers to do business with you, they will reward you with their money, their loyalty,...  Read More >>

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Earlier edition published in 2009 by John Wiley & Sons.  Read More >>

Earlier edition published in 2009 by John Wiley & Sons.  Read More >>

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that,...  Read More >>

"Customer-Focus is becoming a priority for more and more organizations and their competitors today and for a good...  Read More >>

Regardless of the sector your organization operates within or its size, increasing employee performance, building...  Read More >>

Regardless of the sector your organization operates within or its size, increasing employee performance, building...  Read More >>

There's a reason they call it a convenience store-- because it's convenient! When you have to pick up a gallon of...  Read More >>

Listeners learn how to leverage convenience as a powerful way to differentiate themselves from the competition....  Read More >>

Listeners learn how to leverage convenience as a powerful way to differentiate themselves from the competition....  Read More >>

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way....  Read More >>

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way....  Read More >>

Regardless of the sector your organization operates within or its size, increasing employee performance, building...  Read More >>

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way....  Read More >>

"In Driving Your Income, limousine industry maverick Kenneth Lucci spells out exactly what it takes to be a Professional...  Read More >>

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Have you ever wondered what separates a good company from a great one or a great one from a dominant company? Do...  Read More >>

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This book presents case studies of South Asian companies that have strategic business implications, highlighting...  Read More >>

Stand-out brands serve a simple purpose: they resonate with their audience. Learn how to avoid the mistakes that...  Read More >>

1 in 5 Americans have hearing loss. Learn how to better serve this missed multi-trillion dollar market for improved...  Read More >>