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Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready... Read More >>
Service is not something you do; it is something you are. That is the main focus of this book. I wrote this book... Read More >>
"Happy Customers Faster Cash U.S. Edition is a practical book about effective communication and customer relationship... Read More >>
This book contains the full proceedings of the 2015 Academy of Marketing Science World Marketing Congress held in... Read More >>
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In today's uber-competitive business world, dominant companies think differently. They center everything they do... Read More >>
80% of companies say they give great service...Only 8% of customers say those companies give great service3 in 5... Read More >>
How to Deal with Debt Collectors and Win Every Time How To Beat Them at Their Own Game Debt is something most of... Read More >>
Presenting some of the most significant research on the modern understanding of luxury, this edited collection... Read More >>
You’ve mastered the skills required to achieve customer satisfaction. But how do you effectively train others to... Read More >>
A book for a different breed of business leader, one who looks beyond the moment to create a life of significance.... Read More >>
This Monthly Budget Planner, it suitable for business, personal finance bookkeeping, budgeting, money management.... Read More >>
A proven prescription for effective communication that will empower health professionals to deliver the highest... Read More >>
This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management... Read More >>
Combining the latest branding research with a diverse range of powerful case examples, this book reveals the cutting... Read More >>
This book will tell you exactly how to conduct an assessment of your contact center with 2020 vision. Using... Read More >>