Customer services books

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Everything equal, customers choose whether they will return based on the feeling they get when interacting with...  Read More >>

The contributions are gathered under the following main topics: Consumer behavior and decisions, labeling strategy,...  Read More >>

X Thinking is a new book that explores the necessity and components of stronger brand eXperiences, born from the...  Read More >>

Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education...  Read More >>

X Thinking, new philosophy and methodology for creating consumer experiences, will help companies create long-term...  Read More >>

Every organizations need have excellent salespeople to help them to promote their products to sell in order to achieve...  Read More >>

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Who doesn't want to make an impact? We all long to be a part of something bigger, something greater, something meaningful...  Read More >>

This book presents a discussion of the properties of customer encounters conducted on brand profiles on Twitter....  Read More >>

The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply...  Read More >>

Customer relationship management is concerned with managing a firm's association with current and prospective consumers....  Read More >>

Leaders of large businesses rely on boards and their managers for guidance, but entrepreneurs like you have few,...  Read More >>

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Based on substantial research and a sample of 212 impulsive millennial buyers, the book provides a comprehensive,...  Read More >>

"'Sales Training Advantage for Results' is a uniquely designed system to transform one into a STAR Sales Consultant...  Read More >>

COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone...  Read More >>

Unlock Your Call Centre shows you how to replace frustrating questions with real security that dramatically improves...  Read More >>

As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences,...  Read More >>

Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business...  Read More >>

Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research,...  Read More >>

Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research,...  Read More >>