Customer services books

4917 books were found.

Creating a Customer Experience-Centric Startup: A Step-by-Step Framework

Creating a Customer Experience-Centric Startup: A Step-by-Step...
Author: Thomas Suwelack , Manuel Stegemann ISBN: 9783030924577 Format: Hardback	$85.36
This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's... Read More >>

Meaningful Measurement of the Customer Experience

Meaningful Measurement of the Customer Experience
Author: Greg Kihlstrom , Greg Melia ISBN: 9781667818375 Format: Hardback	$67.99
Customer experience has become the primary method of competitive differentiation between most brands today. While... Read More >>

Loose Leaf for Customer Service: Skills for Success

Loose Leaf for Customer Service: Skills for Success...
Author: Robert W Lucas ISBN: 9781265017668 Format: Loose-leaf	$485.21
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Happy to Help: The Lost Art of Customer Service

Happy to Help: The Lost Art of Customer Service
Author: Michele Marshall ISBN: 9781736686713 Format: Paperback	$47.66
Whether you're a CEO, a Manager, a Sales Person, or a Customer Service Representative. You should be proud to be... Read More >>

Waiting for Service

Waiting for Service
Author: Amas Tenumah ISBN: 9781087988559 Format: Paperback	$36.93
"You hate waiting in line or on the phone for customer service. There have been plenty of books about customer service,... Read More >>

Artificial Intelligence for Customer Relationship Management: Solving Customer Problems

Artificial Intelligence for Customer Relationship Management:...
Author: Boris Galitsky ISBN: 9783030616434 Format: Paperback	$475.17
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the... Read More >>

Don't Fear The Gig Worker: GigCX And The Employment Reboot

Don't Fear The Gig Worker: GigCX And The Employment...
Author: Terry Rybolt , Mark Hillary ISBN: 9798782459260 Format: Paperback	$23.26
What do twenty-first century employees want from their employer? The Great Resignation of 2021 has proven that they... Read More >>

Wirkungsanalyse verschiedener Content-Formate und Kommunikationskanäle in der CSR-Kommunikation: Storytelling vs. Fakten

Wirkungsanalyse verschiedener Content-Formate und Kommunikationskanäle...
Author: Sevgi Ordu ISBN: 9783658360665 Format: Paperback	$129.35
Die Übernahme gesellschaftlicher Verantwortung ist eines der wichtigsten strategischen Themen für Unternehmen. Der... Read More >>

Build for Change: Revolutionizing Customer Engagement Through Continuous Digital Innovation

Build for Change: Revolutionizing Customer Engagement...
Author: Alan Trefler , Don Sobczak ISBN: 9798212053044 Format: Audio	$110.85
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Build for Change: Revolutionizing Customer Engagement Through Continuous Digital Innovation

Build for Change: Revolutionizing Customer Engagement...
Author: Alan Trefler , Don Sobczak ISBN: 9798212053037 Format: Audio	$97.65
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Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy

Mastering the Virtual Sale: 7 Strategies to Explode...
Author: Kerry L Johnson , Jared Zak ISBN: 9798200958207 Format: Audio	$110.85
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Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy

Mastering the Virtual Sale: 7 Strategies to Explode...
Author: Kerry L Johnson , Jared Zak ISBN: 9798200958191 Format: Audio	$97.65
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All Are Welcome: How to Build a Real Workplace Culture of Inclusion That Delivers Results

All Are Welcome: How to Build a Real Workplace Culture...
Author: Cynthia Owyoung , Raechel Wong ISBN: 9798212345378 Format: Audio	$110.85
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All Are Welcome: How to Build a Real Workplace Culture of Inclusion That Delivers Results

All Are Welcome: How to Build a Real Workplace Culture...
Author: Cynthia Owyoung , Raechel Wong ISBN: 9798212345385 Format: Audio	$97.65
Read More >>

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Life-Long Fans

From Impressed to Obsessed: 12 Principles for Turning...
Author: Jon Picoult , Jon Picoult ISBN: 9798212345507 Format: Audio	$110.85
If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise... Read More >>

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Life-Long Fans

From Impressed to Obsessed: 12 Principles for Turning...
Author: Jon Picoult , Jon Picoult ISBN: 9798212345491 Format: Audio	$110.85
If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise... Read More >>

Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed

Artificial Intelligence for Customer Relationship Management:...
Author: Boris Galitsky ISBN: 9783030521691 Format: Paperback	$527.97
This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience... Read More >>

Personal Development

Personal Development
Author: Gilles Kröger ISBN: 9798201113865 Format: Paperback	$18.09
Book Description Everyone's Doing It, but Not Everyone Knows How: Dive at the Deep End with the Proper Know-How... Read More >>

Creating a Culture of Diversity and Inclusiveness in India Inc.: Practitioners Speak

Creating a Culture of Diversity and Inclusiveness in...
Author: Kakoli Sen , Sujata Shahi ISBN: 9789811642364 Format: Hardback	$448.77
The Responsible, Accountable, Consultant and Informed (RACI) matrix is discussed while setting up the D&I analytics... Read More >>

Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy

Mastering the Virtual Sale: 7 Strategies to Explode...
Author: Kerry L Johnson , Jared Zak ISBN: 9798200958184 Format: Audio	$176.85
The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams.... Read More >>

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Winning on Purpose: The Unbeatable Strategy of Loving...
Author: Fred Reichheld , Darci Darnell ISBN: 9781647821784 Format: Hardback	$54.99
Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star. Fewmanagement... Read More >>

Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism

Journey To Centricity: A customer-centric framework...
Author: Ilenia VIDILI ISBN: 9788894663846 Format: Paperback	$41.37
A timely roadmap for leaders to transform outdated business practices into truly customer-centric companies of the... Read More >>

Your Client's Story: Know Your Clients and the Rest Will Follow

Your Client's Story: Know Your Clients and the Rest...
Author: Scott West , Mitch Anthony ISBN: 9780972752367 Format: Paperback	$65.87
Most clients invest only about 30 percent of their assets with a financial advisor, but some financial advisors... Read More >>

Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy

Mastering the Virtual Sale: 7 Strategies to Explode...
Author: Kerry Johnson ISBN: 9781722505523 Format: Paperback	$52.67
If you can Master the Virtual Sale, your production will be even greater than in a face-to-face environment. Read More >>

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Reasons NOT to Focus on Employee Experience: A Comprehensive...
Author: Nick Glimsdahl ISBN: 9798985303919 Format: Hardback	$41.35
By listening to employees and reducing points of friction, a company improves both the employee and customer experiences.... Read More >>

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