Customer services books

Great Customer Service is not a given in today's business environment. In order to truly thrive in today's climate...  Read More >>

If you can Master the Virtual Sale, your production will be even greater than in a face-to-face environment.  Read More >>

Door-to-door sales can be a callous industry to make a living. You have to have thick skin, the ability to handle...  Read More >>

The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new...  Read More >>

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The author demonstrates that incorporating love into the hard-nosed business world of profits, growth, return on...  Read More >>

In the context of rapid ICT development, this book focuses on how gamification affects consumer engagement and can...  Read More >>

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily...  Read More >>

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily...  Read More >>

The Amazing Troll-Man is a collection of hilarious exchanges between one man with a mission to make us laugh and...  Read More >>

There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively...  Read More >>

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily...  Read More >>

Focuses on the transformations that AI-powered CRM can bring to organisations in order to build better services...  Read More >>

Focuses on the transformations that AI-powered CRM can bring to organisations in order to build better services...  Read More >>

The overall goal of this book is the identification of design features and prerequisites for a CRM-system, which...  Read More >>

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie,...  Read More >>

"Das Bändchen ""Der Kellner - Coole Tipps für mehr TIP"" von Dr. h.c. Peter Echevers H. ist Teil eines mehrbändigen...  Read More >>

Dieses Fachbuch beleuchtet, wie Unternehmen ein professionelles Media Center für ihre externe Kommunikation aufbauen...  Read More >>

This book offers the retail supply chain executive with the tools needed for full strategic advantage. The new edition...  Read More >>

You know that 'customer experience' is the new corporate buzzword and yet, it seems like a lot of fluff to you...UNTIL...  Read More >>

How to Attract and Serve the World's Wealthiest Clients You want to build a successful service business with high-end...  Read More >>

""In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily...  Read More >>