Customer services books

DEALING WITH IMPOSSIBLE CLIENTS points up the ways clients can be difficult, demanding or outright scoundrels and...  Read More >>

"In a world where anything you text, post, or blurt out can go viral instantly, having control over your words is...  Read More >>

Creating an empire and achieving personal success in your business comes down to one thing: relationships. Strong...  Read More >>

A proven step-by-step approach to leveraging the unique power of relationships to your best business advantage....  Read More >>

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As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your...  Read More >>

Digitalization is the greatest change project that we have ever known, and data is circulating in unimaginable quantities...  Read More >>

Creating an empire and achieving personal success in your business comes down to one thing: relationships. Strong...  Read More >>

Are you ready to slay your pitch? In Pitching for Profit: The Bad Bitches' Playbook to Convert Conversations...  Read More >>

Six classic mistakes young traders make Cutting winners too soon Letting losers run Doing...  Read More >>

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If you leave client retention to chance - the chances are that you will lose the clients you've worked so hard to...  Read More >>

Your business problems are community problems. Solve them and scale with help from the leader in the field. The...  Read More >>

Your business problems are community problems. Solve them and scale with help from the leader in the field. The...  Read More >>

Your business problems are community problems. Solve them and scale with help from the leader in the field. The...  Read More >>

The time has come to make a radical change in the way we approach customer and employee experience. And it's going...  Read More >>

"Now revised and updated, this ""inspired, impactful, and important"" book shows how to achieve the ultimate success...  Read More >>

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Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly...  Read More >>

Unlocked: How to Get Inside the Customer's Mind with the Psychology of Behavioral Economics explains why people...  Read More >>