Customer services books

"What makes customer service so distinctive, eye-opening, impactful, and so good that it becomes ""Legendary?""...  Read More >>

?Buscas mejorar los resultados de tu negocio o de tu desempeno en la organizacion para la que trabajas? Este...  Read More >>

Volume Two - Sales Success Secrets - more value-added tips to learn from the experts in selling from around the...  Read More >>

"Can't-Lose Accounts brings the Value LifecycleTM full circle with simple tools to help you leverage delivered value...  Read More >>

Get ready to write letters that bring sales non-stop.Winning deals with business letters is didactic and engaging...  Read More >>

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From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric...  Read More >>

Connects the Customer First Mindset to 13 core principles for daily practice offering a hands-on approach to various...  Read More >>

Sustainable Collaboration in Business, Technology, Information and Innovation (SCBTII) 2019 is an international...  Read More >>

Neben dem Arbeitgebermarketing (Employer Branding) kommt einer modernen und professionellen Internen Markenführung...  Read More >>

In diesem Buch wird mit der Digital Marketing Roadmap ein Konzept vorgestellt, mit dem Sie das Marketing Ihres Unternehmens...  Read More >>

Improve B2B is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience...  Read More >>

This book focuses on the implications of digitalisation in the mobility service industry.  Read More >>

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series...  Read More >>

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series...  Read More >>

If you've ever enjoyed your time choosing a snack from a decent selection in of you, a peek into the vending machine...  Read More >>

Everyone talks about Going big but if you want the practical secret to selling success and personal fulfillment,...  Read More >>

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Dieser Paradigmenwechsel soll esKunden leichter machen zu kaufen, und er kann maßgeblich dazu beitragen, dass Account-Manager...  Read More >>

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including...  Read More >>

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including...  Read More >>

Presents theoretical frameworks and the latest results of empirical research on the strategic role of marketing...  Read More >>

Compares the advantages and disadvantages of modern marketing over traditional marketing and focuses on identifying...  Read More >>

Develops electronic customer relationship management strategies for achieving customer satisfaction and explains...  Read More >>

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