Quality Assurance (QA) & Total Quality Management (TQM) books

This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing...  Read More >>

Based on the Juran Institute's method, this book goes beyond certification or implementation processes discussed...  Read More >>

Part of the ""Chartered Management of Institute"" series, this book is intended for managers seeking to establish...  Read More >>

This volume focuses on the decentralization of governance and finances with the ultimate intent being to strengthen...  Read More >>

Offers a collection of seventy-six insightful mantras, which delve into the many issues and obstacles that arise...  Read More >>

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This book fills a gap by providing a step by step approach to the management of the overall Six Sigma process, not...  Read More >>

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance....  Read More >>

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies....  Read More >>

Both the 17025:1999 standard and especially ANSI/ISO/ASQ, 9001-2000 standard require that a laboratory document...  Read More >>

It is humans who have to change the way they work in order to improve quality for customers. Improvement models...  Read More >>

"The subject of management for quality has undergone rapid and drastic change as a result of competition in the...  Read More >>

A study of how ISO 9001 and CMMI (Capability Maturity Model Integration) can be used together to improve process...  Read More >>

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Avedis Donabedian is recognized as the father of the field of quality assurance in health care. This book, written...  Read More >>

This work integrates two important issues that are shaping the future of businesses: total quality management (TQM)...  Read More >>

"From the man whom ""BusinessWeek"" has called a ""founding father"" and the ""hands-on implementer"" of the Quality...  Read More >>

Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout,...  Read More >>

In its classical form, Six Sigma has been used extensively to improve the quality of products, mostly in manufacturing...  Read More >>

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This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people...  Read More >>

Provides an understanding of the Six Sigma methodologies and its implementation in various industries. This work...  Read More >>

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Teaches you how health care organizations can use the quality improvement process to help regain control and hope...  Read More >>

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