Overview

Applying Quality-Assurance Methods A Report on the National Demonstration Project on Quality Improvement in Health Care This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves. --Healthcare Financial Management Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

Full Product Details

Author:   Donald M. Berwick ,  A. Blanton Godfrey ,  Jane Roessner
Publisher:   John Wiley & Sons Inc
Imprint:   Jossey-Bass Inc.,U.S.
Dimensions:   Width: 15.60cm , Height: 2.20cm , Length: 22.90cm
Weight:   0.464kg
ISBN:  

9780787964528

ISBN 10:   0787964522
Pages:   336
Publication Date:   13 December 2002
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Foreword ix Joseph M. Juran Preface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiii Preface xxxiii The Authors xli 1. Symptoms of Stress in the Health Care System 1 2. Applying Quality Management to Health Care 18 3. Foundations of Quality Management 29 4. Using the Scientific Method to Define Problems 46 5. Organizing Quality Improvement Teams 67 6. The Diagnostic Journey 75 7. Implementing Successful Remedies 109 8. Holding and ExtAnding the Gains 134 9. Ten Key Lessons for Quality Improvement 144 Afterword: Reflections on the Future 159 David A. Garvin Resource A: Participants in the National Demonstration Project 167 Resource B: A Primer on Quality Improvement Tools 177 Paul E. Plsek Resource C: Three Project report 221 Resource D: Key Readings in Quality Improvement 275 Index 281

Reviews

This book is recommended for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves. Healthcare Financial Management Curing Health Care is a marvelous book on the applications of the principles of industrial quality improvement to health care. HMO Practice Curing Health Care should be on every health executive's 'must-read' list. Hospital and Health Services Administration

Author Information

Donald M. Berwick is president and CEO of the Institute for Healthcare Improvement and clinical professor of pediatrics and health care policy, Harvard Medical School. He is also an associate in pediatrics at Boston's Children's Hospital and a consultant in pediatrics at Massachusetts General Hospital. A. Blanton Godfrey is dean and Joseph D. Moore Professor, College of Textiles, North Carolina State University. He is the former chairman and CEO of the Juran Institute and the coeditor (with Joseph M. Juran) of Juran's Quality Handbook, Fifth Edition and the coauthor of Modern Methods for Quality Control and Improvement, Second Edition. Jane Roessner is a writer for the Institute for Healthcare Improvement

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