TQM: Text with Cases
Author:   John S. Oakland (Oakland Consulting Plc) ,  Mike Turner ,  Leslie J. Porter
Publisher:   Taylor & Francis Ltd
Edition:   3rd New edition
ISBN:  

9780750657402


Pages:   496
Publication Date:   15 May 2003
Replaced By:   9780415635509
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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TQM: Text with Cases


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Overview

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Full Product Details

Author:   John S. Oakland (Oakland Consulting Plc) ,  Mike Turner ,  Leslie J. Porter
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Edition:   3rd New edition
Dimensions:   Width: 18.90cm , Height: 2.50cm , Length: 24.60cm
Weight:   0.998kg
ISBN:  

9780750657402


ISBN 10:   0750657405
Pages:   496
Publication Date:   15 May 2003
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780415635509
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

Table of Contents

The Foundations of TQM - Understanding quality; Models and frameworks for TQM; Leadership and commitment; Planning - Policy, strategy and goal deployment; Partnerships and resources; Design for quality; Performance - Performance measurement frameworks - a balanced scorecard; Self-assessment, audits and reviews; Processes - Process management; Process re-design/engineering; Quality management systems; Continuous improvement; People - Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation - Implementing TQM.

Reviews

I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management. - K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK


I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management. - K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK


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